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Engineer-Managed Services

CDW Corporation

Job Overview

Location

Remote – USA

Job Type

Full-time

Full Job Description

📋 Description

• The Engineer-Managed Services role at CDW Corporation is a critical technical position focused on maintaining and optimizing IBM i (Power Systems) environments for enterprise customers, ensuring system reliability, performance, and continuity of business operations through expert-level troubleshooting, maintenance, and proactive support.
• Day-to-day responsibilities include performing operating system upgrades, installing and configuring software packages, applying patches and fixes (PTFs), conducting root-cause analysis, creating incident reports, troubleshooting complex system issues, managing iTera and Mimix environments, executing save/restore operations, supporting customer migrations, coordinating with account management and pre-sales teams, liaising between Engineering and Operations, providing on-the-job training to junior staff, and participating in on-call rotations with approximately 10% travel for on-site customer support.
• CDW is a Fortune 500, S&P 500-listed multi-brand IT solutions provider serving business, government, education, and healthcare clients across the U.S., U.K., and Canada, known for its culture of trust, connection, and commitment where coworkers collaborate to deliver innovative technology solutions and make amazing happen together.
• The team emphasizes continuous learning, AI fluency, and responsible technology adoption, offering engineers the opportunity to deepen expertise in IBM Power Systems, gain exposure to enterprise-scale managed services, develop client-facing communication skills, and grow into leadership roles through mentorship and cross-functional collaboration.
• This role enables professionals to achieve mastery in IBM i administration, become a trusted technical advisor to customers, contribute to high-availability system designs, and build a career path in enterprise infrastructure management within a stable, innovative, and values-driven organization that invests in employee growth and technological evolution.

🎯 Requirements

• Bachelor’s degree and 3 years of IT experience, OR 7 years total IT engineering experience including 3 years troubleshooting and maintaining IBM i operating system environments
• Expert-level experience with Mimix, including installations, upgrades, configuration, management, troubleshooting, and role swap/switch processing
• Demonstrated knowledge of TCP/IP concepts (routing, FTP, NAT, DNS) and experience with Hardware Management Console (HMC), logical partitioning, Virtual I/O Server (VIOS), and Backup, Recovery, and Media Services (BRMS)

🏖️ Benefits

• Competitive pay range of $64,000.00 - $106,400.00 based on experience and skill set
• Annual bonus target of 10% subject to plan terms and conditions
• Comprehensive benefits overview available at cdw.benefit-info.com including health, retirement, and wellness programs

📋 Description

• The Engineer-Managed Services role at CDW Corporation is a critical technical position focused on maintaining and optimizing IBM i (Power Systems) environments for enterprise customers, ensuring system reliability, performance, and continuity of business operations through expert-level troubleshooting, maintenance, and proactive support.
• Day-to-day responsibilities include performing operating system upgrades, installing and configuring software packages, applying patches and fixes (PTFs), conducting root-cause analysis, creating incident reports, troubleshooting complex system issues, managing iTera and Mimix environments, executing save/restore operations, supporting customer migrations, coordinating with account management and pre-sales teams, liaising between Engineering and Operations, providing on-the-job training to junior staff, and participating in on-call rotations with approximately 10% travel for on-site customer support.
• CDW is a Fortune 500, S&P 500-listed multi-brand IT solutions provider serving business, government, education, and healthcare clients across the U.S., U.K., and Canada, known for its culture of trust, connection, and commitment where coworkers collaborate to deliver innovative technology solutions and make amazing happen together.
• The team emphasizes continuous learning, AI fluency, and responsible technology adoption, offering engineers the opportunity to deepen expertise in IBM Power Systems, gain exposure to enterprise-scale managed services, develop client-facing communication skills, and grow into leadership roles through mentorship and cross-functional collaboration.
• This role enables professionals to achieve mastery in IBM i administration, become a trusted technical advisor to customers, contribute to high-availability system designs, and build a career path in enterprise infrastructure management within a stable, innovative, and values-driven organization that invests in employee growth and technological evolution.

🎯 Requirements

• Bachelor’s degree and 3 years of IT experience, OR 7 years total IT engineering experience including 3 years troubleshooting and maintaining IBM i operating system environments
• Expert-level experience with Mimix, including installations, upgrades, configuration, management, troubleshooting, and role swap/switch processing
• Demonstrated knowledge of TCP/IP concepts (routing, FTP, NAT, DNS) and experience with Hardware Management Console (HMC), logical partitioning, Virtual I/O Server (VIOS), and Backup, Recovery, and Media Services (BRMS)

🏖️ Benefits

• Competitive pay range of $64,000.00 - $106,400.00 based on experience and skill set
• Annual bonus target of 10% subject to plan terms and conditions
• Comprehensive benefits overview available at cdw.benefit-info.com including health, retirement, and wellness programs

Skills & Technologies

Remote

Degree Required

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CDW Corporation

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About CDW Corporation

CDW Corporation is a Fortune 500 technology solutions provider headquartered in Vernon Hills, Illinois. The company delivers integrated information technology hardware, software, and services to business, government, education, and healthcare customers in the United States, Canada, and the United Kingdom. Its offerings span cloud, cybersecurity, data center, mobility, and collaboration technologies. CDW operates as a value-added reseller and managed services provider, leveraging vendor partnerships with leading technology manufacturers to design, implement, and support complex IT environments. The company was founded in 1984 and trades on the NASDAQ under the symbol CDW.

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