Engineering Manager

Acai

Job Overview

Location

Barcelona, Spain

Job Type

Full-time

Full Job Description

📋 Description

• Partner with the Product Lead to drive engineering delivery, owning team execution, operating cadence, and delivery rhythm while jointly ensuring commitments are met.
• Lead, mentor, and grow a global engineering team of ~10 engineers across Barcelona and Pune, scaling to 30+ within 12–18 months through hiring, performance management, and career development.
• Conduct regular 1:1s, performance reviews, and career pathing sessions to support engineer growth and retention.
• Maintain hands-on technical involvement by reviewing critical code, debugging production incidents, and pairing with engineers on complex problems to avoid becoming a bottleneck.
• Design and implement scalable engineering practices including sprint cadence, code review standards, deployment pipelines, on-call protocols, and incident response procedures.
• Establish evaluation, regression, and observability discipline for LLM-driven agent systems to ensure reliability, latency, cost efficiency, and prompt stability in production.
• Collaborate closely with the CTO, Product, and Customer Success teams to align engineering priorities with customer needs and architectural decisions.
• Own the engineering perspective in major customer-facing and system architecture decisions without assuming external executive responsibilities.
• Build and refine hiring rubrics to attract and select high-caliber engineers who align with Acai’s technical standards and cultural values.
• Ensure the platform’s three deployment models — embedded in customer CRMs (Zendesk, Genesys, NICE, Salesforce, Front, Outlook), standalone application, and composable API — are maintained and enhanced for enterprise scalability.
• Support the AI Travel Agent product that reasons over PNRs, applies airline/agency policies, and executes changes in GDS systems (Amadeus, Sabre, Travelport) through composable skills like fare-rule analysis and refund execution.
• Support the AI Supervisor product that monitors cases in real time, classifies intent and sentiment, and routes work between human and AI agents while feeding an operations dashboard for end-to-end visibility.
• Contribute to the roadmap for expanding platform capabilities from post-booking servicing (schedule changes, cancellations, exchanges, disruptions) to pre-booking workflows.
• Maintain deep technical fluency in distributed systems, agent architectures, and LLM-driven workflows while enabling team members to operate autonomously at scale.
• Communicate with precision across technical documentation, customer-facing root cause analyses, and internal hiring criteria.
• Embrace ambiguity and shifting priorities inherent in a Series A startup environment, adapting processes to balance speed and sustainability.
• Foster a culture of ego-less problem-solving, technical curiosity, and mutual growth across a globally distributed team.

🎯 Requirements

• 5+ years of engineering experience and 2+ years managing engineers with proven experience leading teams through shipping, hiring, and performance cycles.
• Hands-on technical depth in distributed systems and ability to review architectures, write production code, and debug complex systems.
• Production experience shipping agentic AI systems, RAG, or LLM-driven workflows with understanding of evals, latency, cost-per-task economics, and prompt regression.
• Strong written and verbal communication skills to produce technical docs, customer RCA, and hiring rubrics with equal precision.
• Comfort with ambiguity and ability to thrive in a fast-moving, Series A startup environment where roadmaps shift and requirements evolve.
• Bias toward team growth over personal title, prioritizing engineer development and collective success.

🏖️ Benefits

• Real category impact: Solve a multi-billion-dollar operational problem in travel servicing with real enterprise customers already using the product.
• Customers from day one: Your code deploys at scale with enterprise clients including TravelPerk, Kiwi.com, Etraveli, Altour, Internova, and Lufthansa City Center.
• Clear path to Head of Engineering with meaningful equity compensation as the team scales.
• Founders with prior exit experience in the same space, providing proven judgment and industry network.
• Small, senior, global team with low ego, high standards, and culture focused on personal and professional growth.
• Diverse team of 13 languages, 9 nationalities, and multiple religions — inclusion is inherent, not performative.

Skills & Technologies

Express

AWS

Onsite

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About Acai

Acai empowers travel industry leaders, including TMCs, OTAs, and airlines, with advanced AI agents designed to automate critical functions like schedule change and flight disruption management. Their solutions integrate seamlessly via APIs or can be deployed as standalone tools, serving to significantly reduce handling times and operational costs. By assisting human agents and automating routine inquiries, Acai enhances customer service efficiency and accuracy. Their platform has demonstrated tangible results, with clients like World Travel, Inc. reporting a 19% reduction in average handle time, showcasing Acai's impact on scaling travel operations.

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