Engineering Manager, FDE Infrastructure (NORAM)

📋 Description

• • Lead and mentor a team of Forward Deployed Engineers responsible for deploying Cohere’s North platform into customer environments.
• • Drive end-to-end deployment of North in private cloud and on-premises infrastructure, ensuring seamless integration and operational stability.
• • Take full ownership of customer success from initial technical implementation through final delivery and handoff.
• • Collaborate closely with Product, Engineering, and Sales teams to shape enterprise AI delivery workflows and customer-facing technical strategies.
• • Mentor team members on cloud infrastructure best practices, Kubernetes orchestration, and enterprise-grade deployment methodologies.
• • Optimize performance of critical services including OpenSearch, databases, and other Kubernetes-based workloads in customer environments.
• • Define and document scaling guidelines for GPU and CPU compute resources to meet varying enterprise workloads and performance requirements.
• • Build scalable processes, tooling, and automation to support rapid growth and consistent deployment quality across diverse customer infrastructures.
• • Act as a technical leader who actively contributes to hands-on deployment tasks while managing team priorities and delivery timelines.
• • Serve as a bridge between technical implementation and customer needs, translating enterprise requirements into actionable engineering tasks.
• • Ensure deployments meet enterprise security, compliance, and reliability standards across heterogeneous cloud and on-prem environments.
• • Continuously improve deployment efficiency by identifying bottlenecks, reducing time-to-value, and enhancing system resilience.
• • Foster a culture of ownership, accountability, and continuous learning within the Forward Deployed Engineering team.
• • Represent Cohere’s technical capabilities during customer engagements, providing clarity on system architecture, limitations, and best practices.
• • Work remotely across North America with occasional travel to customer sites or company offices as needed.
• • Contribute to the evolution of deployment tooling and documentation to standardize practices across global customer deployments.
• • Maintain close alignment with infrastructure and platform engineering teams to ensure compatibility and timely resolution of deployment blockers.
• • Proactively identify risks in customer environments and implement mitigation strategies before they impact delivery timelines.
• • Participate in on-call rotations and incident response for critical customer deployments when required.
• • Advocate for customer feedback within product and engineering teams to influence roadmap priorities and platform improvements.