Job Overview
Location
UK - London
Job Type
Full-time
Category
Account Executive
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • Manage a portfolio of 100+ enterprise dental practice accounts across the UK, with a focus on parent accounts having 4+ locations
- • Drive Net Revenue Retention (NRR) through proactive account planning, strategic customer engagement, and data-informed outreach
- • Identify and execute upsell and cross-sell opportunities within existing accounts, including selling additional scanners and activating more dentists within practices
- • Expand customer footprint by securing sales into new practice locations under existing parent accounts
- • Build and maintain long-term, trust-based relationships with dentists and key practice stakeholders through consultative solutioning and personalized communication
- • Negotiate commercial terms with clinicians by deeply understanding their operational goals, challenges, and feedback
- • Implement and refine churn reduction strategies based on customer insights, behavioral data, and feedback loops
- • Speak fluently in the language of dental clinicians, demonstrating a working understanding of dental practice operations and the digital dentistry market
- • Utilize dashboards and customer data to analyze account health, prioritize engagement, and tailor outreach strategies
- • Collaborate closely with Sales, Training, and Customer Support teams to ensure seamless onboarding, adoption, and retention experiences
- • Collect and synthesize customer feedback to inform product enhancements and share learnings across internal teams
- • Experiment with tactics, talk tracks, and use cases to continuously improve retention and revenue growth outcomes
- • Attend in-person customer visits, industry events, and company offsites as required, with some travel anticipated
- • Maintain full ownership of your book of business, acting as the primary point of contact and strategic partner for enterprise dental clients
- • Work fully in-office in London, UK, Monday through Friday, with no remote flexibility
- • Deliver exceptional customer experiences during critical moments of the client journey, blending service and sales expertise
- • Demonstrate a performance-driven mindset with a strong focus on metrics, accountability, and measurable revenue outcomes
- • Thrive in a fast-paced, evolving environment where priorities shift quickly and iteration is core to success
- • Maintain a high volume of client calls, spending over 60% of your day communicating directly with dentists and practice managers
- • Show curiosity and determination to uncover root causes of customer challenges and translate them into actionable business solutions
- • Contribute to a culture of continuous improvement by testing new approaches and sharing insights across the organization
🎯 Requirements
- • 6+ years of experience in the dental industry in Sales, Account Management, Customer Success, or a role directly interfacing with dentists
- • Proven track record of upselling and growing account portfolios in B2B SaaS or tech-enabled services
- • Demonstrated ability to manage relationships with multiple stakeholders at small to medium-sized businesses
- • Must be based in London, UK, with willingness and ability to work in-office 5 days per week (Monday–Friday)
- • Comfortable spending over 60% of the workday on client calls and deeply analyzing customer data via dashboards
- • Strong communication, problem-solving, and organizational skills with a high tolerance for ambiguity and fast-paced change
🏖️ Benefits
- • Comprehensive healthcare coverage including dental and mental health support
- • Parental planning resources and family-focused benefits
- • Retirement savings options tailored to UK regulations
- • Generous paid time off
- • Access to company offsites and industry events
- • Equal opportunity employer with commitment to diversity, inclusion, and accessibility
Skills & Technologies
About Dandy Technology, Inc.
Dandy Technology, Inc. operates a digital platform that connects dental practices with dental laboratories, streamlining the design, ordering, and delivery of restorative dental products such as crowns, bridges, and clear aligners. The company combines intra-oral scanning, AI-assisted design, and centralized manufacturing to shorten turnaround times and reduce remakes. Dentists ship impressions or digital scans to Dandy’s U.S. lab, track cases online, and receive finished appliances within days. Founded in 2019 and headquartered in New York City, Dandy aims to modernize dental lab workflows and improve patient outcomes through integrated software, logistics, and support services.
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