Job Overview
Location
Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 24, 2026
Full Job Description
📋 Description
- • As an Enterprise Billing Experience Manager (BXM) at Prompt, Inc., you will serve as a critical technical billing partner for the company’s largest and most complex B2B SaaS customers in the rehab therapy space, directly impacting customer success and product evolution by bridging frontline billing challenges with engineering and product teams.
- • You will develop deep expertise in Prompt’s billing and reporting suite to troubleshoot intricate workflows, support enterprise clients during scaling phases, and ensure accurate, timely resolution of billing-related issues through proactive pattern recognition and cross-functional advocacy.
- • You will join a mission-driven, fast-growing healthcare technology company that is redefining outpatient rehab operations by digitizing paper-heavy processes, reducing reliance on narcotic-based treatments, and enabling therapists to treat more patients with less administrative burden.
- • You will collaborate closely with Enterprise Billing Success Managers (BSMs), Product, Engineering, and Success teams to translate real-world customer feedback into actionable engineering tickets, feature requests, and use cases that shape the future of the platform.
- • You will contribute to internal knowledge scaling by improving documentation, identifying recurring billing patterns, and helping prioritize product improvements based on customer impact, urgency, and strategic value.
- • You will participate in regular enterprise customer calls to troubleshoot billing workflows, discuss product logic, document follow-up actions, and ensure stakeholders receive clear updates on issue resolution and upcoming enhancements.
- • You will advocate for enterprise customer needs by surfacing insights from billing interactions to drive proactive product optimizations and workflow improvements that enhance the overall billing experience at scale.
- • You will operate in a dynamic, remote-first environment where ownership, initiative, and continuous learning are valued over rigid hierarchies, and where your ability to adapt quickly and work autonomously will directly influence your impact and growth.
- • You will develop advanced analytical and technical communication skills by translating complex clinical and billing use cases into clear, structured feedback for product teams — a rare opportunity to blend healthcare domain knowledge with SaaS product influence in a high-impact, patient-care-adjacent role.
🎯 Requirements
- • Experience as a Rehab Clinician (SLP, OT, PT, COTA, or PTA) — required to understand the clinical context behind billing workflows and customer pain points.
- • Highly analytical mindset with superior ability to troubleshoot, test use cases, and diagnose software issues in a billing or SaaS environment.
- • Strong ability to translate complex customer problems into clear, actionable product feedback for Engineering and Product teams.
- • Comfortable interacting directly with customers in professional settings, including participation in client calls and technical discussions.
- • Proficient in MS Excel — essential for data analysis, tracking billing patterns, and supporting troubleshooting efforts.
- • Self-motivated, proactive learner capable of thriving in fast-paced, dynamic environments with minimal supervision and occasional after-hours demands.
🏖️ Benefits
- • Competitive salary with potential equity compensation for outstanding performance.
- • Fully remote/hybrid work environment with flexible PTO and company-wide sponsored lunches.
- • Comprehensive health benefits including medical, dental, vision, disability, life insurance, and company-paid family and medical leave.
- • Wellness perks: complimentary digital fitness classes, recovery suite access (cold plunge, sauna, shower) at HQ, and discounted pet insurance.
- • Financial benefits: 401k, FSA/DCA, commuter benefits, and company-paid insurance plans.
- • Professional growth: opportunity to shape product direction in a high-growth healthcare SaaS company with access to training, mentorship, and cross-functional collaboration.
Skills & Technologies
Remote
About Prompt, Inc.
Prompt is a healthcare technology company that provides cloud-based electronic health record and practice management software designed for physical, occupational, speech, and behavioral therapy clinics. Its unified platform integrates scheduling, documentation, billing, analytics, and patient engagement tools to streamline workflows, reduce administrative burden, and improve clinical and financial outcomes for therapy practices of all sizes.
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