Job Overview
Location
Colombia [Remote]
Job Type
Full-time
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Build and maintain trusted relationships with enterprise customers to understand their business priorities and internal people processes
- • Lead end-to-end onboarding, implementation, and rollout of the Dado platform across customer organizations
- • Serve as the primary point of contact for enterprise customers, coordinating between internal teams and external stakeholders
- • Develop deep expertise in the Dado platform to recommend optimal workflows and solutions tailored to each customer’s needs
- • Troubleshoot product issues, investigate root causes, and provide short-term workarounds while collaborating with engineering teams on long-term fixes
- • Monitor product adoption metrics and identify opportunities to expand platform usage to additional teams or use cases within customer organizations
- • Proactively identify churn risks and implement strategies to ensure long-term customer retention and success
- • Share actionable customer feedback and product insights with the product and engineering teams to influence platform improvements
- • Manage multiple enterprise accounts simultaneously with high levels of organization, clarity, and proactive communication
- • Guide customers through complex operational transitions using the Dado platform to automate key people processes such as onboarding, promotions, internal transitions, and leave management
- • Collaborate closely with product and engineering teams to align customer needs with platform development priorities
- • Ensure customers achieve measurable value from the Dado platform through structured implementation and ongoing adoption support
- • Maintain clear documentation and communication across all customer interactions and internal handoffs
- • Work within U.S. Eastern Time or Central Time business hours to align with customer and team schedules
- • Operate autonomously in a fully remote, distributed team environment with high ownership over outcomes
🎯 Requirements
- • 3+ years of experience in Customer Success, Account Management, consulting, or agency client-facing roles
- • Experience managing relationships with enterprise or mid-market customers
- • Ability to quickly learn complex software products and guide customers through implementation and adoption
- • Strong problem-solving skills with a structured, methodical approach to troubleshooting
- • Excellent written and verbal communication skills in English (C1 or C2 level)
- • Highly organized and proactive with strong ownership over projects and outcomes
- • Comfortable working in remote, distributed teams
- • Availability to work during U.S. Eastern Time or Central Time business hours
🏖️ Benefits
- • Remote role based in Latin America
- • Up to 4000 USD/month (based on experience)
- • Full-time position
- • Work with a fully remote, profitable company headquartered in Berlin, Germany
- • Opportunity to shape product development through direct customer feedback
- • Collaborate with a distributed team across the U.S. and Europe
Skills & Technologies
About Latamcent
Latamcent is a market research and data analytics firm focused on the Latin American region. It delivers consumer insights, competitive intelligence, and strategic advisory services to multinational corporations and regional brands. Through syndicated studies, custom research, and advanced analytics, the company helps clients optimize pricing, distribution, and product positioning across diverse Latin American markets. Its multilingual team combines local expertise with global methodologies to provide actionable intelligence for retail, CPG, technology, and financial services sectors.
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