Job Overview
Location
Remote, USA
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 1, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Virtuous Software Inc., you will serve as the primary strategic partner for the company’s largest and most complex nonprofit customers, driving product adoption, retention, and expansion to ensure long-term success and mutual growth. This role is critical to Virtuous’ mission of inspiring global generosity by empowering nonprofits with technology that deepens donor relationships and amplifies impact.
- • Day to day, you will: act as the dedicated point of contact for enterprise customers from onboarding through renewal, building multi-threaded relationships with key stakeholders including executive directors, development officers, and marketing teams; proactively monitor account health and usage patterns to identify risks and opportunities before they escalate; conduct regular business reviews to align product utilization with customer goals and demonstrate ROI; lead renewal conversations and contract negotiations, ensuring favorable terms while maximizing retention; identify and pursue organic upsell and cross-sell opportunities by mapping customer needs to Virtuous’ product suite; collaborate with Sales, Marketing, Product, and Support teams to advocate for customer feedback and influence roadmap priorities; provide expert guidance on platform best practices, fundraising strategies, and volunteer management features; develop and execute success plans that drive adoption of underutilized modules and drive measurable outcomes; manage complex issue resolution by coordinating internal resources and tracking progress to closure; and maintain accurate records in CRM systems while forecasting revenue and reporting on key metrics such as NRR, churn, and expansion rate.
- • You will join a mission-driven Customer Success team within a company that values radical generosity, intellectual humility, and joyful collaboration. Virtuous is a remote-first organization committed to disrupting the nonprofit technology space with elegant, integrated software that unifies fundraising, marketing, volunteerism, and giving. The team is known for its low ego, high empathy, and relentless focus on customer outcomes — where celebrating others’ wins is as important as achieving your own.
- • In this role, you will deepen your expertise in enterprise SaaS customer success within the nonprofit sector, refine your strategic account management and negotiation skills, and gain exposure to cross-functional leadership through collaboration with Product, Sales, and Marketing. You will have the opportunity to shape customer success practices at a growing tech company, directly influence product evolution through customer insights, and build a legacy of impact by helping nonprofits raise more funds and serve their communities more effectively.
🎯 Requirements
- • Previous experience in the nonprofit sector, with a strong understanding of fundraising, donor management, and nonprofit operations.
- • Proven success in customer account management, renewals, upselling, and driving product adoption in a SaaS or technology environment.
- • Excellent relationship-building and communication skills, with the ability to engage executive-level stakeholders and navigate complex organizational structures.
- • Demonstrated ability to proactively identify and resolve customer issues before they escalate, using data and insight to drive action.
- • Experience collaborating effectively with cross-functional teams including Sales, Product, and Support to deliver a unified customer experience.
- • Proficiency with CRM platforms (e.g., Salesforce, HubSpot), email marketing tools, and technology systems used in customer success workflows.
🏖️ Benefits
- • Market-competitive salary benchmarked using Carta data, ensuring fair and equitable compensation.
- • Employer-contributed healthcare benefits including medical, dental, and vision coverage, with HSA and FSA options and dependent coverage available.
- • 401(k) retirement plan with a 50% company match up to 6% of compensation after 90 days of employment.
- • Unlimited PTO policy that encourages work-life balance, supplemented by paid volunteer days and company holidays.
- • Generous parental leave: 12 weeks primary and 4 weeks secondary leave at full pay, inclusive of adoption.
- • Employee recognition via Bonusly for birthdays, work anniversaries, peer achievements, and cultural milestones.
- • Regular company outings, virtual events, and opportunities to engage in community service as part of Virtuous’ culture of radical generosity.
Skills & Technologies
Remote
About Virtuous Software Inc.
Virtuous Software provides a cloud-based donor relationship management platform designed for nonprofits. The CRM unifies fundraising, marketing, and donor development tools, enabling teams to create personalized donor journeys, automate communications, and manage major gifts, events, and online giving in one system. Built on responsive fundraising principles, the platform offers real-time analytics, integrations with common nonprofit tools, and configurable workflows to help organizations increase generosity and streamline operations without compromising security or compliance.
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