Job Overview
Location
US - Remote (EST only)
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Kodex Inc., you will be a primary point of contact for high-impact enterprise clients from post-sale through renewal, driving retention, satisfaction, and growth by ensuring seamless onboarding, proactive issue resolution, and strategic alignment with customer business objectives.
- • You will own the end-to-end customer journey, including setting implementation timelines, managing account plans, triaging and escalating technical issues, advocating for customer needs within product and engineering roadmaps, and collaborating cross-functionally with Sales, Business Operations, and Engineering teams to deliver a unified experience.
- • Kodex is a remote-first U.S.-based company (EST hours) that provides a secure platform for handling government data requests, trusted by industry leaders like Coinbase, Stripe, and AT&T, and backed by top-tier investors including Andreessen Horowitz and Y Combinator. As the third CSM on the team, you will help scale foundational CS systems, playbooks, and processes while shaping the customer success operating model.
- • In this role, you will develop strategic account plans, drive adoption and renewal outcomes, build deep relationships with enterprise stakeholders, and use data to innovate customer engagement at scale — gaining ownership, impact, and visibility in a fast-growing, mission-driven company.
🎯 Requirements
- • 5+ years of customer-facing experience, including 2+ years in SaaS Customer Success or Account Management
- • Experience managing enterprise-level customers and navigating complex stakeholder environments
- • Proven track record of delivering customer and business outcomes in an innovative way
- • Excellent communication and executive presence — able to translate technical concepts for non-technical audiences
- • Strong organizational skills with the ability to prioritize, plan, and execute across multiple accounts
- • Experience building internal processes, customer playbooks, or contributing to CS tooling is a plus
🏖️ Benefits
- • Remote-first within the U.S. with working hours aligned to Eastern Time (EST)
- • Annual offsites in exciting locations (past trips include Seattle, Miami, Nashville, and San Francisco)
- • Competitive salary and meaningful equity
- • Unlimited PTO + 14 company holidays
- • 12 weeks of fully paid parental leave with flexible return-to-work policy
- • Comprehensive medical, dental, and vision plans
- • 401(k) retirement plan
- • Dynamic environment with opportunities for professional growth on impactful, high-priority matters
Skills & Technologies
About Kodex Inc.
Kodex Inc. provides a compliance and security platform for Web3 companies, automating regulatory checks, identity verification, sanctions screening, and transaction monitoring for digital assets. Its software integrates with exchanges, custodians, and token projects to ensure adherence to global AML, KYC, and sanctions regimes, while also offering analytics for risk management and regulatory reporting.
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