Enterprise Sales Engineer

📋 Description

• • **Join Axon and be a Force for Good:** At Axon, our mission is to Protect Life. We are a team of explorers dedicated to tackling society's most critical safety and justice issues through an innovative ecosystem of devices and cloud software. We believe in the power of collaboration, fostering an environment where diverse perspectives are sought and valued from our customers, communities, and each other. Life at Axon is dynamic, challenging, and deeply meaningful. Here, you will have the opportunity to take ownership, drive tangible change, and experience continuous growth while working for a mission that truly matters, in a company where you are valued.
• • **The Enterprise Opportunity:** The Enterprise team at Axon is focused on empowering large, complex organizations to reimagine their safety and operational efficiency through advanced technology. As a results-driven Enterprise Sales Engineer, you will thrive in a fast-paced, evangelistic startup environment, enjoying a high degree of autonomy, ownership, and influence. This role offers the chance to work on impactful opportunities, leverage your technical expertise to architect cutting-edge solutions, directly contribute to product innovation, and possess the freedom to challenge assumptions to drive business growth and customer success.
• • **Your Impact as an Enterprise Sales Engineer:**
• • **Enterprise Technical Sales Success:** You will be instrumental in securing technical wins and influencing critical purchasing decisions. This involves architecting comprehensive solutions that leverage Axon’s integrated ecosystem, ensuring they deliver tangible value and align perfectly with customers’ unique business and technical requirements. Your ability to translate complex needs into elegant, effective solutions will be key.
• • **Strategic Technical Leadership:** Cultivate deep, trusted relationships with executive and technical stakeholders across the enterprise customer journey. You will serve as a primary technical advisor from initial discovery and solution design through to executive alignment and final deal closure, guiding customers with expert insights and strategic recommendations.
• • **New Use Case Development:** Proactively identify and architect high-value, industry-leading solutions by uncovering emerging operational needs and desired next-generation outcomes for our enterprise clients. This involves staying ahead of trends and creatively applying Axon’s technology to solve future challenges.
• • **Drive Customer-Based Product Innovation:** Act as a crucial conduit between our enterprise customers and our product development teams. You will deliver detailed, data-driven customer feedback and insights to directly influence product roadmap prioritization, ensuring market fit and driving continuous improvement.
• • **Exceptional Cross-Functional Relationships:** Establish and nurture collaborative partnerships across Sales, Product Management, Engineering, Professional Services, and Customer Success teams. Your ability to foster strong teamwork and streamline processes will accelerate business objectives and enhance overall customer experience.
• • **Elevated Team Excellence:** Contribute to the growth and performance of the Sales Engineering team by actively documenting and sharing best practices, domain expertise, and lessons learned. Continuous self-improvement and a commitment to honing your craft are essential.
• • **Profile of Success - Strategic Customer Leadership:** We are seeking a strategic, customer-facing technical leader with a minimum of 8 years of experience excelling in complex Enterprise environments. You must demonstrate a proven ability to navigate multiple stakeholders and competing priorities. As a discovery expert, you will possess the innate ability to deeply understand customers’ core challenges and objectives, even when not explicitly stated, and translate them into scalable, outcome-driven solutions, particularly when pioneering groundbreaking applications. Exceptional communication skills and executive presence are paramount, enabling you to engage effectively with both senior decision-makers and technical stakeholders, delivering concise, persuasive narratives and articulating tailored value propositions.
• • **Profile of Success - Experienced Technical Practitioner:** Your technical acumen should encompass a strong understanding of cloud environments (AWS, Azure, GCP) and architectures, with practical experience integrating AI to deliver demonstrable value. Proficiency with SaaS-based solutions is essential. A working knowledge of networking fundamentals, including TCP/IP, DNS, VLANs, firewalls, and VPNs, is required. Familiarity with CCTV and video management systems, along with access control technologies (e.g., Genetec, Milestone, Avigilon, Ocularis), is considered a significant advantage. A Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent practical experience, is expected.
• • **Profile of Success - Thought Leadership & Organizational Influence:** You should be a constructive influencer, comfortable professionally challenging assumptions both with customers and internally, guiding direction to strengthen customer and organizational outcomes. We value highly autonomous operators who are comfortable with ambiguity but remain deeply collaborative and aligned with team objectives. You will be an internal strategic partner with a proven record of establishing productive cross-functional relationships that streamline collaboration and eliminate organizational silos. This role requires a thought leader guided by strong ethics, grounded in humility, committed to accountability, and resilient through challenging circumstances.
• • **Location and Travel:** This is a remote position based in Canada, with an expected travel commitment of up to 50% to support client engagements and team collaboration.
• • **Reporting Structure:** You will report directly to the Senior Director of Sales Engineering, working within a dynamic and supportive team environment.
• • **Commitment to Diversity and Inclusion:** Axon is committed to building diverse teams that reflect the communities we serve. We encourage applications from all qualified individuals, even if your experience doesn't align perfectly with every qualification listed. If you are excited about this role and our mission, we encourage you to apply.
• • **Total Compensation:** Axon offers a total compensation package including base pay, bonus, and stock awards. Specific base pay is determined by various factors including level, function, experience, and market conditions. Detailed benefits information can be found at www.axon.com/careers/benefits.