Head of Sales

📋 Description

• • Lead the sales strategy and execution for Deliveroo’s business unit across Belgium, defining strategic priorities, roadmaps, and financial targets with full accountability for regional sales performance.
• • Build, mentor, and lead a high-performing field sales team focused on expanding Deliveroo’s presence throughout Belgium, fostering a culture of ownership, resilience, and continuous improvement.
• • Drive day-to-day operational excellence by actively engaging with the field team, providing hands-on guidance, and ensuring alignment with company goals and customer needs.
• • Design, implement, and refine sales processes and tools—including reporting dashboards and performance metrics—to enable data-driven decision-making and uncover new growth opportunities.
• • Collaborate closely with internal stakeholders across marketing, operations, logistics, and product teams to align sales initiatives with broader business objectives and customer experience goals.
• • Identify and capitalize on market opportunities by analyzing regional trends, competitor activity, and customer behavior to adapt strategy in real time.
• • Champion a customer-centric approach by ensuring restaurants, shoppers, and riders receive exceptional service and support through scalable sales and partnership models.
• • Develop and maintain strong relationships with external partners, including restaurant owners, retail partners, and local community stakeholders to expand Deliveroo’s network and brand presence.
• • Balance long-term strategic planning with immediate execution, rapidly iterating on initiatives based on feedback, data, and market shifts.
• • Act as a local market expert by deeply understanding the Belgian food and retail landscape, consumer habits, and regulatory environment to tailor Deliveroo’s offerings effectively.
• • Cultivate a culture of innovation by encouraging creative problem-solving, piloting new sales models, and championing initiatives that deliver measurable business impact.
• • Share best practices across teams and contribute insights to improve sales frameworks across Deliveroo’s international markets.
• • Maintain fluency in CRM systems, particularly Salesforce, to track performance, manage pipelines, and forecast accurately.
• • Embrace Deliveroo’s fast-paced, dynamic environment with agility, initiative, and a proactive mindset—thrive in ambiguity and turn challenges into opportunities for growth.
• • Demonstrate genuine passion for food, entrepreneurship, and operations, bringing energy and authenticity to every interaction with teams and partners.
• • Represent Deliveroo’s values of diversity, inclusion, and empowerment, creating an environment where team members feel supported, heard, and empowered to innovate.
• • Stay informed about evolving industry trends in food delivery, e-commerce, and logistics to maintain a competitive edge and inform future strategy.
• • Own the end-to-end sales lifecycle—from prospecting and onboarding to retention and expansion—ensuring sustainable revenue growth and customer loyalty.
• • Act as a key ambassador for Deliveroo in Belgium, building credibility and trust with local media, business associations, and public stakeholders.