Enterprise Success Manager, France

ContentSquare SAS

Job Overview

Location

Paris Area, France

Job Type

Full-time

Full Job Description

📋 Description

• Manage a portfolio of 15–25 high-touch enterprise accounts across France and Switzerland, owning the full customer lifecycle from onboarding through strategic adoption, executive engagement, renewal, and expansion.
• Serve as a trusted strategic advisor to operational and C-level clients, providing guidance on high-impact digital business topics using deep product expertise and data-driven insights.
• Develop data-driven success plans aligned with clients’ Key Business Objectives, mapping key stakeholders across accounts to ensure strong retention and long-term value realization.
• Drive adoption of Contentsquare’s full product suite, including Product Analytics (acquired from Heap), enabling clients to leverage event-based and retroactive behavioral data to analyze user activation, feature adoption, and retention across web and mobile platforms.
• Champion Contentsquare’s AI-powered capabilities, including Sense Analyst and MCP integration, guiding customers to transition from platform-dependent workflows to AI-native insight generation using tools like Claude, ChatGPT, and Microsoft Copilot.
• Engage data-mature clients on Data Connect capabilities, facilitating behavioral data exports to Snowflake, BigQuery, Databricks, Redshift, and Microsoft Fabric, and collaborating cross-functionally to unlock value within their existing data ecosystems.
• Partner closely with Sales teams to identify and execute upsell and cross-sell opportunities across Data Connect, MCP, Sense Analyst, and Product Analytics, contributing directly to revenue growth and contract expansion.
• Proactively monitor portfolio performance using data to anticipate risks and opportunities, ensuring timely interventions to safeguard renewals and drive expansion.
• Maintain best-in-class usage of customer success tools including Gainsight, Salesforce, Tableau, and Dust, and collaborate with peers to refine and scale internal processes and best practices.
• Stay current on market trends in digital experience analytics, product analytics, AI, and data warehousing, and represent Contentsquare as a public speaker at internal and external events.
• Orchestrate collaboration across post-sales teams including onboarding, professional services, customer experience, and partnerships to ensure seamless client outcomes and alignment across functions.
• Act as a subject matter expert on the SaaS business model, analytics technology, and the evolving AI ecosystem, translating complex capabilities into clear business value for enterprise clients.

🎯 Requirements

• 5+ years in high-touch enterprise Customer Success, Account Management, or Senior Consulting
• Proven ability to build long-term relationships at both C-level and operational levels
• Exceptional written and oral communication skills in French and English
• Strong knowledge of digital experience analytics, product analytics (event-based, retroactive), A/B testing, and data-led product development
• Familiarity with modern data ecosystems including Snowflake, BigQuery, Databricks and AI tools like ChatGPT, Claude, Microsoft Copilot
• Experience collaborating with Sales teams to drive growth with a proactive, structured, and ownership-driven mindset

🏖️ Benefits

• Opportunity to work with a global leader in experience intelligence with a presence in 15 offices worldwide
• Collaborative, inclusive workplace culture focused on learning and success
• Exposure to cutting-edge AI-powered analytics products and the evolving SaaS ecosystem
• Professional growth through internal and external speaking opportunities and market thought leadership

Skills & Technologies

Onsite

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ContentSquare SAS

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About ContentSquare SAS

ContentSquare SAS provides a digital experience analytics platform that captures user interactions on websites and mobile apps. Using AI-driven analysis, it visualizes customer journeys, identifies friction points, and quantifies revenue impact of UX issues. The software offers heatmaps, session replays, zone-based engagement metrics, and predictive alerts to help e-commerce, retail, financial services, and travel brands optimize conversion rates and personalize experiences across digital touchpoints.

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