Entry- Level, -REMOTE Bilingual Spanish and Brazilian Portuguese , Customer Service and Claims Positions

Sedgwick Claims Management Services, Inc.

Job Overview

Location

Ohio, USA

Job Type

Full-time

Full Job Description

📋 Description

• Embark on a rewarding career journey with Sedgwick, a global leader in claims management, where you'll become an integral part of a compassionate team dedicated to supporting individuals through life's unexpected challenges. We are seeking enthusiastic and detail-oriented individuals to join us in an Entry-Level, REMOTE Bilingual Spanish and Brazilian Portuguese Customer Service and Claims position. This role is ideal for those with 1-2 years of office experience looking to launch their career in a stable, supportive, and growth-oriented environment.
• As a key member of our Customer Service Team, your primary purpose will be to expedite the claims application process, ensure accurate case assignment, and serve as a vital customer liaison. You will be instrumental in guiding customers through the initial stages of their claims, connecting them with the appropriate resources, and resolving their immediate problems and questions with empathy and efficiency.
• A significant aspect of this role involves handling calls and correspondence with both USA and Latin American customers. This requires not only exceptional customer service skills but also fluency in both Brazilian Portuguese and English, enabling you to communicate effectively and build rapport with a diverse clientele.
• Your day-to-day responsibilities will include meticulously assigning new claims to the correct claims handlers, ensuring a seamless transition and prompt attention. You will be responsible for accurately entering verbal and written application information into our claims management system, adhering strictly to both internal protocols and external customer requirements.
• Proactive communication is paramount. You will regularly contact customers via telephone, written correspondence, and through our claims system to gather necessary documentation, explain required timeframes, and provide clear, concise updates on claim status. Maintaining open and professional lines of communication is essential for fostering trust and managing expectations.
• You will play a crucial role in cultivating and maintaining a high-quality service culture within the Customer Service Team. This involves embodying Sedgwick's values of care, integrity, and responsiveness in every interaction.
• Beyond core claims processing, you will serve as a cross-trained resource, demonstrating flexibility and a willingness to support multiple functions or departments as operational needs dictate. This adaptability is key to our team's success and offers you opportunities to broaden your skill set.
• You will be expected to maintain consistent attendance during your scheduled work hours, ensuring reliable support for our customers and colleagues.
• This position requires strong organizational skills to manage multiple tasks and prioritize effectively in a fast-paced environment. You will need to demonstrate excellent judgment and discretion, the ability to handle work-related stress, and the capacity to manage multiple priorities simultaneously while consistently meeting deadlines.
• Sedgwick is committed to your professional development. We offer comprehensive training programs designed to equip you with the knowledge and skills needed to excel in your role and deliver exceptional support. You will benefit from dedicated mentorship, with both your mentor and manager providing guidance and support throughout your career journey.
• We believe in fostering internal talent, and this role provides ample career growth opportunities. As you gain experience and demonstrate proficiency, you will have the chance to take on new responsibilities and advance within the company.
• Sedgwick is recognized for its commitment to its employees, having been acknowledged as one of America’s Greatest Workplaces, certified as a Great Place to Work®, and named among Fortune's Best Workplaces in Financial Services & Insurance. We offer a diverse benefits package designed to support your mental, physical, financial, and professional well-being, ensuring a healthy work-life balance.
• If you are ready to launch your career, make a tangible impact, and grow with a company that values its people, we encourage you to apply. Your next big opportunity starts here!

🎯 Requirements

• Fluency in both Brazilian Portuguese and English (verbal and written communication).
• One (1) year of clerical or customer service experience, or an equivalent combination of education and experience.
• High school diploma or GED required.
• PC literacy, including proficiency with Microsoft Office products.
• Excellent oral and written communication skills, with the ability to communicate clearly and professionally.

🏖️ Benefits

• Comprehensive training and dedicated mentorship programs.
• Career growth and advancement opportunities within the company.
• Diverse benefits package including medical, dental, vision, 401k with matching, PTO, disability and life insurance, employee assistance program, flexible spending or health savings account, and other voluntary benefits.
• Stable, consistent work environment, with the option for remote work.
• Emphasis on work-life balance and a caring company culture.

Skills & Technologies

Junior

Remote

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Sedgwick Claims Management Services, Inc.

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About Sedgwick Claims Management Services, Inc.

Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.

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