Job Overview
Location
South Africa
Job Type
Full-time
Category
Customer Support
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Be the calm, capable voice on the other end of every freight call, serving as the primary point of contact between a U.S.-based trucking and logistics company and its shippers and clients.
- • Handle quote and booking requests, provide real-time shipment tracking updates and accurate ETAs, and manage service issues, delays, and complaints with a calm, professional tone.
- • Coordinate with drivers and internal operations on pickups, deliveries, and route updates, assist with load entry and documentation, and support the brokerage team on last-minute, time-sensitive shipments.
- • Work inside a Transportation Management System (TMS) to track shipments, manage resources, generate reports, and maintain organized records using email, phone, and chat tools.
- • Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.) and understand core logistics workflows from pickup to delivery and proof of delivery.
- • Thrive in a fast-paced environment where organization, proactive communication, and reliability are essential to keeping multiple loads, drivers, and customers aligned.
- • Join a company that invests in long-term careers, offering permanent remote work, full equipment provision, and a culture focused on quality, security, and collaboration.
🎯 Requirements
- • High school diploma or equivalent
- • 1–3 years of experience in customer service, logistics, dispatch, or supply chain
- • Familiarity with a Transportation Management System (TMS) or similar logistics platform
- • Excellent verbal and written English; client-facing presence
- • Strong attention to detail across multiple trucks, customers, and routes
- • Ability to multitask and stay organized under pressure
- • Proficiency with email, phone, and chat communication tools
- • Comfortable working U.S. business hours (night shift, Philippines-based)
🏖️ Benefits
- • Career-level USD compensation based on experience and scope
- • Permanent remote work — done right
- • Full company equipment provided (laptop, monitor, accessories)
- • 15 days PTO annually + local holidays off
- • Guaranteed annual increases
- • Referral rewards up to $1,000
- • Monthly flexible stipend (CAS Flex Perks)
- • Structured onboarding and support
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About CAS
CAS provides scientific information solutions to researchers, businesses, and governments worldwide. The organization curates and analyzes chemistry and related scientific data to accelerate innovation across pharmaceuticals, biotechnology, materials science, and other research-intensive industries. Its databases, analytics tools, and consulting services connect scientists, patent professionals, and commercial teams with curated chemical substance information, reactions, patents, and literature. CAS is a division of the American Chemical Society and has operated for more than a century, combining human expertise with advanced AI and machine learning to deliver authoritative scientific insights.
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