Job Overview
Location
London, United Kingdom
Job Type
Full-time
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead and develop a team of Account Managers responsible for post-sale customer lifecycle management across EMEA and APAC regions, focusing on retention, account expansion, and long-term revenue growth.
- • Own and drive renewal outcomes, account growth, and overall customer revenue performance through structured account planning and disciplined execution.
- • Coach Account Managers through regular 1:1s, account reviews, and deal support to improve performance, pipeline health, and customer satisfaction.
- • Build and maintain senior stakeholder relationships with key clients to deepen engagement and identify expansion opportunities aligned with customer needs.
- • Use customer data to proactively identify churn risks, expansion signals, and regional trends to inform strategic account decisions.
- • Improve Sold-to-Invoice conversion rates and reduce post-Closed Won friction by optimizing internal processes and cross-functional alignment.
- • Ensure consistent and disciplined CRM usage across the team, with clear account ownership and accurate forecasting.
- • Partner with Marketing, Partnerships, and Operations teams to execute integrated customer growth initiatives and support go-to-market strategies for retention and expansion.
- • Contribute to regional GTM strategy development around pricing, renewal models, and account expansion plays.
- • Support the hiring, onboarding, and ongoing development of Account Managers to scale the team effectively.
- • Identify and implement automation and AI-driven solutions to enhance operational efficiency and deliver deeper customer insights.
- • Foster a high-performance, commercially focused, and accountable team culture that prioritizes customer value and revenue outcomes.
- • Travel up to 25% for customer meetings, team offsites, and company events across EMEA and APAC regions.
- • Operate from a hybrid model based in London, with expectations for in-office collaboration as needed.
- • Report directly to the Regional Vice President of Sales for EMEA & APAC and play a key role in shaping Pebl’s customer growth strategy.
🎯 Requirements
- • Proven experience owning post-sale revenue, including renewals and account growth
- • Experience leading and scaling Account Management or post-sale teams (4+ years)
- • Based in London and open to a hybrid working model
- • Strong commercial mindset with focus on both retention and growth
- • Experience in EOR, global payroll, HR tech, or similar SaaS environments preferred
- • Strong stakeholder management skills, both internally and externally
🏖️ Benefits
- • Flexible Time Off – Take the time you need to recharge
- • Parental Leave – Support for growing families
- • Health and Dental Insurance – Where applicable, to cover you and your loved ones
- • Retirement Savings + Employee Incentive Plan – Plan for the future while sharing company success
- • Competitive compensation package including equity
Skills & Technologies
About Pebl Technologies Inc.
Pebl Technologies offers a point-of-sale platform that enables merchants to accept card and contactless payments through a smartphone, without extra hardware. The system uses NFC and secure software to turn Android devices into certified terminals, supporting Visa, Mastercard, American Express, and mobile wallets. It targets small businesses, pop-ups, and on-the-go sellers with flat-rate pricing, instant settlement, and integration with accounting tools. PCI-validated and EMV-compliant, the company emphasizes simplicity, security, and portability for modern commerce.
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