Experience Director (UX)

Fantasy, Inc.

Job Overview

Location

UK / EU - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end design initiatives for global digital products, guiding teams from ambiguous client briefs through strategic concepting, prototyping, and final delivery using AI-powered tools to accelerate experimentation and elevate outcomes.
• Define and champion human-centered design principles that drive the creation of scalable, accessible, and world-class experiences for billion-user platforms across industries including tech, media, and consumer brands.
• Oversee complex, large-scale engagements as a hands-on leader with a meticulous eye for detail, ensuring creative excellence and technical feasibility are balanced in every shipped product.
• Synthesize competing inputs—user research, business strategy, technical constraints, and stakeholder feedback—into clear, defensible design directions that align user needs with organizational goals.
• Devise product visions, feature roadmaps, and strategic narratives that communicate the value of design solutions to clients and cross-functional teams with clarity and conviction.
• Build and evolve scalable design systems that integrate consistency, delight, and accessibility to deliver cohesive experiences across global audiences and platforms.
• Mentor, manage, and grow a team of UX designers, fostering career development, creative growth, and a culture of high-performance design practice.
• Lead client-facing workshops, presentations, and strategic sessions with confidence, articulating design thinking and influencing key decision-makers at executive levels.
• Build and maintain trusted, long-term relationships with clients, serving as a strategic partner for innovation, problem-solving, and design-led transformation.
• Identify emerging trends in AI, design tools, and digital experience practices, translating them into actionable improvements in team workflows and delivery methodologies.
• Drive innovation in how AI tools are integrated into the design process, pushing boundaries of what’s possible while maintaining ethical, inclusive, and human-first standards.
• Own the full client lifecycle—from initial prospecting and discovery through delivery, iteration, and ongoing partnership—ensuring consistent quality and client satisfaction.
• Collaborate cross-functionally with product, engineering, research, and strategy teams to establish unified experiential approaches that balance usability, business objectives, and technical constraints.
• Maintain a rigorous commitment to inclusive, accessible, and equitable design practices across all projects and team processes.
• Continuously raise the bar for design excellence by challenging conventional processes, advocating for bold ideas, and inspiring teams to think beyond incremental improvements.
• Act as a thought leader in the design discipline, shaping how AI transforms the craft of UX and setting new industry standards for intelligent, personalized digital experiences.

🎯 Requirements

• 10+ years of experience in design industry with focus on leading teams to create human-centered digital experiences at scale
• Portfolio demonstrating range of digital product, service, or systems design work across multiple industries
• Proven ability to lead, mentor, and inspire designers to achieve high-performance outcomes
• Hands-on familiarity with AI-powered design tools and curiosity about their impact on the design craft
• Exceptional communication, presentation, and facilitation skills for client and cross-functional collaboration
• Track record of driving process improvement and raising standards for how design teams work

🏖️ Benefits

• Fully remote work with flexibility across UK/EU time zones
• Opportunity to shape the future of AI-driven design alongside global clients like Google, Microsoft, Nike, Spotify, and Peacock
• Collaborative, inclusive culture rooted in diversity and equitable design practices since 1999
• Direct impact on industry standards through thought leadership and innovation in intelligent experience design

Skills & Technologies

Design

Remote

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Fantasy, Inc.

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About Fantasy, Inc.

Fantasy, Inc. is a New York-headquartered digital product and brand experience agency founded in 1999. The company designs and develops user interfaces, mobile applications, websites, and emerging-technology experiences for Fortune 500 clients spanning finance, media, healthcare, and consumer sectors. Its services integrate research, strategy, UX/UI design, engineering, and brand identity to launch connected products and platforms. The multidisciplinary team operates studios in the United States and Europe, delivering end-to-end solutions from concept to deployment while focusing on usability, accessibility, and scalable design systems.

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