Family Advocate (Medical Assistant)

Nest Health, P.C.

Job Overview

Location

Mesa, Arizona

Job Type

Full-time

Full Job Description

📋 Description

• Provide direct patient care to adults and children in home settings under the supervision of licensed clinicians, including taking vital signs, collecting lab specimens, and assisting with clinical exams.
• Administer oral, topical, and injectable medications and vaccinations in accordance with provider directives and infection control standards.
• Conduct patient interviews to document medical histories and administer standardized screening questionnaires accurately.
• Perform procedures using aseptic techniques and adhere strictly to PPE protocols, hand hygiene, and isolation procedures for infectious disease management.
• Maintain accurate, timely EMR documentation of all patient interactions, services rendered, and clinical observations per Nest Health standards.
• Coordinate and assist with patient registration, administrative workflows, and prior authorization approvals for clinical services.
• Manage clerical tasks including scanning, sending, and retrieving medical records, diagnostic reports, hospital notes, referral information, and lab requisitions.
• Participate in vaccine and medication inventory management and ensure compliance with regulatory and safety requirements for equipment and lab tests.
• Act as a patient advocate by providing navigation support, education, and resources to families on health and social services, including food insecurity, housing, transportation, and domestic violence support.
• Follow up with families to confirm access to recommended external social care providers and ensure continuity of support.
• Collaborate with interdisciplinary care teams to proactively contact families and connect them to needed providers and resources aligned with their health goals.
• Participate in outreach efforts to engage potential Nest families, explain program benefits, and encourage enrollment in Nest Health services.
• Demonstrate strong interpersonal skills when interacting with patients, clinicians, nurses, and external service providers to build trust and foster relationships.
• Uphold professional standards in appearance, demeanor, and communication across all patient and team interactions.
• Comply with all Nest Motor Vehicle Safety Policy requirements and maintain reliable transportation for home visits across the Mesa, Arizona service area.
• Lift or pull up to 40 pounds as required for equipment, supplies, or patient assistance during home visits.
• Educate patients and families on the importance and availability of COVID-19 vaccinations as part of preventive care initiatives.
• Work prolonged periods at a desk using computers for documentation, communication, and administrative tasks while maintaining mobile service delivery.

🎯 Requirements

• Successful completion of an accredited Medical Assistant program
• High School Diploma or equivalent
• 1-3 years of relevant Medical Assistant experience
• Active BLS certification
• Vital Signs and phlebotomy experience (1 year)
• EMR Systems experience (1 year)

🏖️ Benefits

• Employer-sponsored health, dental, and life insurance options
• Generous PTO and company-supported Parental Leave for primary and non-primary caregivers, including options for tiered return-to-work and additional PTO for Prenatal Care and Backup Childcare
• Reimbursement for work-related vehicle expenses, including commuting and travel costs
• Up to $3,000/year tuition reimbursement for educational and professional development
• Employer-sponsored short-term and long-term disability benefits
• Enrollment in 401(k) Retirement Plan through Human Interest with flexible contribution options

Skills & Technologies

Onsite

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Nest Health, P.C.

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About Nest Health, P.C.

Nest Health, P.C. operates primary-care clinics and pediatric practices in Houston and Dallas, Texas. The company offers same-day appointments, in-house labs, and 24/7 messaging with care teams. Services include family medicine, pediatrics, behavioral health, and chronic-disease management. Patients pay a monthly membership fee instead of traditional insurance copays, aiming for transparent pricing and longer appointment times. Physicians use an electronic health record system integrated with patient portals, and the company provides home visits and telehealth options for select services.

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