Field Engineer, SWAT

Astronomer, Inc.

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Implement Astronomer’s software and services within the core infrastructure of some of the world’s largest enterprises and organizations.
• Guide large and complex customers through their Apache Airflow adoption journeys, providing technical leadership and strategic guidance.
• Serve as the primary technical interface between customers, sales teams, and product teams to ensure Astronomer’s platform effectively resolves customer pain points and delivers measurable business value.
• Deliver hands-on technical solutions in production environments, frequently working via terminal and CLI without GUI access.
• Configure, deploy, and troubleshoot distributed systems built on Kubernetes (GKE, EKS, AKS, or OpenShift preferred) in cloud-native environments.
• Design and support cloud-native data architectures that integrate Astronomer’s unified DataOps platform with customer data ecosystems.
• Work directly with customer infrastructure to set up, scale, and optimize SaaS platforms operating at enterprise scale.
• Interpret and debug code to diagnose issues and recommend improvements in data pipelines and orchestration workflows.
• Utilize git for version control, collaboration, and deployment automation in customer environments.
• Collaborate with customers to understand their data workflows and translate technical capabilities into business outcomes.
• Communicate complex technical concepts clearly and concisely to both technical and non-technical stakeholders through oral and written channels.
• Troubleshoot network complexities and infrastructure challenges in multi-cloud and hybrid environments.
• Support the onboarding and integration of Astronomer’s platform with existing enterprise tooling and data pipelines.
• Participate in high-priority customer engagements, often as part of a rapid-response SWAT team to resolve critical technical issues.
• Leverage cloud provider APIs and tooling (AWS, GCP, Azure) to provision, manage, and monitor infrastructure supporting Astronomer’s platform.
• Document technical configurations, customer solutions, and best practices for internal knowledge sharing and customer enablement.

🎯 Requirements

• Strong Kubernetes experience (GKE/EKS/AKS or OpenShift preferred)
• Expertise in at least one programming language
• Good understanding of network complexities and architectures
• Versatile Terminal and CLI user, with hands-on experience in environments without GUI access
• Experience setting up and troubleshooting distributed systems
• Experience with at least one major cloud provider API/tooling

🏖️ Benefits

• Opportunity to work with industry-leading DataOps platform powered by Apache Airflow®
• Exposure to mission-critical data and AI initiatives at over 800 global enterprises
• Collaborative environment with cross-functional teams in Sales, Product, and Engineering
• Direct impact on customer success through technical problem-solving and solution delivery

Skills & Technologies

Python

Elasticsearch

Kubernetes

Terraform

Git

Hybrid

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Astronomer, Inc.

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About Astronomer, Inc.

Astronomer, Inc. provides Apache Airflow as a managed cloud service and enterprise platform. The company maintains the open-source workflow orchestration project, offers commercial support, and delivers a control plane that lets data teams deploy, monitor, and scale directed acyclic graphs across Kubernetes clusters. Its product suite includes Astro, a fully hosted Airflow environment with role-based access, CI/CD hooks, and usage observability. Customers use the software to schedule Python and SQL data pipelines, connect on-premise and cloud databases, and ensure reliable data delivery for analytics and machine-learning workloads. Astronomer is headquartered in Cincinnati, Ohio, and serves global enterprises.

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