Field Engineer, SWAT

Astronomer, Inc.

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Implement Astronomer’s software and services within the core infrastructure of large enterprise customers and prospects to solve mission-critical data challenges.
• Serve as the primary technical interface between customers, Sales, and Product teams to ensure Astronomer’s platform effectively addresses customer pain points and delivers measurable business value.
• Guide enterprise customers through complex Apache Airflow deployments, optimizing workflows, scaling pipelines, and ensuring reliability in production environments.
• Design and deploy cloud-native data architectures using Astronomer’s unified DataOps platform powered by Apache Airflow®.
• Troubleshoot and resolve issues in distributed systems operating at scale, often under time-sensitive conditions with minimal GUI access.
• Configure and manage Kubernetes clusters (GKE, EKS, AKS, or OpenShift) to host and operate Astronomer’s platform for enterprise clients.
• Utilize terminal and CLI tools extensively to interact with infrastructure, automate tasks, and perform diagnostics without graphical interfaces.
• Analyze and interpret code to understand system behavior, debug integrations, and recommend improvements to data pipelines.
• Collaborate with customers to map their business objectives to technical solutions using Astronomer’s platform and associated tooling.
• Communicate complex technical concepts clearly and concisely to both technical and non-technical stakeholders across organizations.
• Maintain version control workflows using git for configuration management, deployment scripts, and infrastructure-as-code changes.
• Work with cloud provider APIs and tooling (AWS, GCP, Azure) to provision, monitor, and secure data infrastructure.
• Support customers in regulated environments by ensuring compliance with data governance, security, and audit requirements.
• Automate infrastructure provisioning and operational tasks using tools such as Terraform, Pulumi, or Ansible where applicable.
• Monitor system performance and health using observability tools like Prometheus, Elasticsearch, or HashiCorp Vault.
• Participate in high-priority customer engagements as part of the SWAT team, responding rapidly to critical incidents and deployment challenges.
• Continuously learn and adapt to evolving customer use cases, product updates, and industry best practices in DataOps and cloud-native data engineering.

🎯 Requirements

• Strong Kubernetes experience (GKE/EKS/AKS or OpenShift preferred)
• Expertise in at least one programming language
• Good understanding of network complexities and architectures
• Versatile Terminal and CLI user, frequently working without GUI access
• Experience setting up and troubleshooting distributed systems
• Experience with at least one major cloud provider API/tooling

🏖️ Benefits

• Opportunity to work with 800+ of the world’s leading enterprises
• Exposure to cutting-edge DataOps and Apache Airflow® technology at scale
• Collaborative environment with cross-functional teams (Sales, Product, Engineering)
• Hands-on technical role with direct customer impact
• Hybrid work model (as indicated by #LI-Hybrid)
• Equal opportunity employer with inclusive workplace policies

Skills & Technologies

Python

Elasticsearch

Kubernetes

Terraform

Git

Hybrid

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Astronomer, Inc.

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About Astronomer, Inc.

Astronomer, Inc. provides Apache Airflow as a managed cloud service and enterprise platform. The company maintains the open-source workflow orchestration project, offers commercial support, and delivers a control plane that lets data teams deploy, monitor, and scale directed acyclic graphs across Kubernetes clusters. Its product suite includes Astro, a fully hosted Airflow environment with role-based access, CI/CD hooks, and usage observability. Customers use the software to schedule Python and SQL data pipelines, connect on-premise and cloud databases, and ensure reliable data delivery for analytics and machine-learning workloads. Astronomer is headquartered in Cincinnati, Ohio, and serves global enterprises.

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