Job Overview
Location
United Kingdom - Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Perform onsite installation, maintenance, and repair of Revvity’s Life Science and Diagnostics instrumentation, including In-Vivo imaging devices, radiometric detection systems, and liquid handling products.
- • Provide first-line, hands-on user training to customers on Life Science and Diagnostics systems during service visits.
- • Carry out scheduled monthly routine maintenance tasks on assigned instruments in accordance with service protocols.
- • Ensure all service documentation, Service Data Bulletins, and technical manuals are current and correctly referenced before performing any service activity.
- • Maintain personal working practices that consistently meet or exceed customer expectations and align with company culture.
- • Manage assigned service spares inventory with precision, accurately tracking usage and promptly reporting any anomalies or discrepancies.
- • Ensure all tools and test equipment are properly calibrated, maintained, and fit for purpose before each service engagement.
- • Complete all Work Orders and associated documentation within 24 hours of service completion, including E-Learning modules, expense claims, and vehicle-related forms.
- • Travel extensively across the UK, Ireland, and Nordics as required, typically spending 2–3 nights per week away from home.
- • Serve as the primary technical representative of Revvity at customer sites, acting as the face of the company and ensuring high levels of customer satisfaction.
- • Collaborate with Customer Care and Service Team Leaders to prioritize and execute field service assignments efficiently.
- • Uphold and contribute to team and personal KPIs through disciplined adherence to service standards and documentation protocols.
- • Maintain a professional demeanor when communicating technical information, service updates, and troubleshooting guidance to customers at all levels.
- • Adhere to all company policies regarding safety, compliance, and ethical conduct during field service operations.
- • Support the expansion of service capabilities to include new product lines within Revvity’s broader Life Science portfolio as training becomes available.
🎯 Requirements
- • Full UK/EU driving license
- • Ability to travel 2–3 nights per week across the UK, Ireland, and Nordics
- • Experience in a customer service environment, preferably involving Life Science or Diagnostic instrument applications
- • Strong customer service ethic and professional communication skills
- • Relevant education or equivalent experience in a scientific or engineering discipline (full training provided)
🏖️ Benefits
- • Strong technical support and mentoring
- • Meaningful work with professional customers in the Life Science sector
- • Career development opportunities
- • Package inclusive of salary, commission, private healthcare, company car, and life insurance
Skills & Technologies
About Revvity, Inc.
Revvity provides life-science research tools, diagnostics, and software serving pharma, biotech, academia, and clinical labs. Its portfolio spans reagents, instruments, and services for genomics, cell analysis, drug discovery, newborn screening, and environmental testing, delivered through brands such as PerkinElmer, Cisbio, and Horizon Discovery. The company supports customers from basic research through regulated diagnostics, emphasizing workflow automation, data analytics, and regulatory compliance to accelerate therapeutic development and improve patient outcomes worldwide.
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