Job Overview
Location
Remote, New York, United States
Job Type
Full-time
Category
Product Management
Date Posted
June 6, 2026
Full Job Description
đź“‹ Description
- • Diagnose, troubleshoot, and repair computer hardware and system components in accordance with manufacturer specifications at client locations.
- • Replace defective hardware parts and perform installations and upgrades of computer systems and related equipment.
- • Collect and communicate technical data to support teams to facilitate escalations, project planning, and service improvements.
- • Adhere to established service procedures, documentation standards, and daily administrative workflows to ensure compliance and accuracy.
- • Deliver on-site technical support with a focus on maintaining positive client relationships and professional service standards.
- • Travel locally and occasionally over long distances, including potential air travel, to service client sites across the designated region.
- • Work in tight or confined spaces such as under desks, kiosks, or counters to access and repair equipment.
- • Climb ladders up to 12 feet to install or service hardware mounted at height.
- • Bend, lift, and move equipment weighing up to 75 pounds unassisted during service calls.
- • Participate in on-call rotations and provide after-hours support as needed to meet client service level agreements.
- • Maintain accurate records of service activities, parts used, and time spent on each job through company-mandated systems.
- • Operate personal vehicle for daily travel to client sites with mileage reimbursed by the company.
- • Follow all safety protocols and company policies while performing physical tasks in diverse client environments.
- • Collaborate with internal teams to escalate complex issues and contribute to continuous improvement of field service processes.
- • Represent TD SYNNEX and Shyft Global Services professionally in all client interactions, ensuring high standards of customer service.
🎯 Requirements
- • 1–2 years of experience in IT support, field services, or hardware repair
- • Valid Driver’s License with a clean driving record
- • Access to a reliable personal vehicle (mileage reimbursed)
- • Ability to diagnose, repair, test, and replace hardware components confidently
- • Currently reside within a 1-hour commute to Brooklyn, Zip Code 11237
- • Comfort with physical demands including lifting up to 75 lbs, climbing ladders, and working in confined spaces
🏖️ Benefits
- • Elective benefits tailored to your country to accommodate your lifestyle
- • Career growth through formal leadership and professional development programs and on-demand courses
- • Support for personal well-being via seminars, events, and the global Life Empowerment Assistance Program
- • Opportunities to engage in inclusive communities, volunteering events, and environmental and social initiatives
Skills & Technologies
About TD SYNNEX Corporation
TD SYNNEX Corporation is a leading global IT distributor and solutions aggregator. The company provides a comprehensive range of IT products and services, including hardware, software, and cloud solutions, to a diverse customer base of resellers, system integrators, and managed service providers. TD SYNNEX plays a crucial role in the technology supply chain, enabling businesses to access and implement cutting-edge technology. Their business model focuses on connecting technology vendors with a vast network of customers, offering value-added services such as technical support, marketing, and financing. The company operates across various industries, facilitating digital transformation for businesses worldwide.
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