Job Overview
Location
Campus Atlanta
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • As a Financial Aid Specialist, you’ll manage a large caseload of students and serve as a key touchpoint in their enrollment journey.
- • This is a high-impact, student-facing role responsible for helping students understand and complete the financial aid process.
- • You’ll use empathetic guidance to help them complete complex paperwork, explain funding options, and deliver difficult information with warmth and clarity.
- • You’ll balance detailed, policy-driven work with deeply human conversations, and you’ll do it all in a fast-paced, collaborative environment that’ll require you to be flexible, adaptable, and proactive.
- • You’ll guide students through the full financial aid process, including FAFSA completion, verification, packaging, and disbursement steps.
- • You’ll calculate aid packages, generate offer letters using financial systems, and explain them clearly to students.
- • You’ll navigate emotionally complex conversations such as aid barriers and denials, Pell eligibility, and payment plans while maintaining student trust and empathy.
- • You’ll stay organized across systems, trackers, and notes while managing 200–500+ students, and prioritizing persistent outreach and responsiveness through phone, text, and email.
- • You’ll collaborate closely with Admissions Counselors (ACs), Onboarding Specialists (OSes), and Success Coaches (SCs) to create a smooth, unified student experience across departments.
- • You’ll stay current on changing policies and procedures, adapting workflows quickly and contributing to teamwide knowledge.
🎯 Requirements
- • Strong communication, relationship-building, and documentation skills
- • Ability to navigate ambiguity and adapt to new systems quickly
- • Comfortable having tough conversations with empathy and professionalism
- • Positivity and a growth mindset
- • Bachelor's degree
🏖️ Benefits
- • A compensation package that includes a base salary of $47,000 - $56,000 + equity grant
- • Medical Insurance + free Dental and Vision Insurance
- • Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
- • 401(k) match
- • Fertility benefits via Carrot
- • Flexible Time Away + paid holidays
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Campus LLC
Campus LLC operates an online platform that provides U.S. college students with digital and physical textbook rentals, purchases, eTextbooks, and supplementary course materials. The company partners with publishers and distributors to offer affordable alternatives to traditional bookstore sales, integrating logistics and customer support tailored to academic calendars. Services include semester-long rentals, instant e-book access, buyback programs, and free shipping options. Campus LLC focuses on reducing student costs while maintaining compliance with copyright and accessibility standards in higher education.
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