FIU Alerts Analyst I

📋 Description

• • Be the first line of defense in protecting Pathward’s customers and the broader financial system from fraud, money laundering, and other illicit activity. As an FIU Alerts Analyst I, you will sit at the heart of our Financial Intelligence Unit, reviewing high-volume transactional data in real time to surface anomalies that could indicate criminal behavior.
• • Own the end-to-end triage of automated alerts generated by our sophisticated monitoring systems. Each day you will sift through thousands of transactions across multiple banking products—checking, savings, prepaid cards, small-business accounts, fintech partner programs, and emerging digital-asset rails—to determine whether activity is legitimate, merely unusual, or genuinely suspicious.
• • Apply a detective’s mindset: connect seemingly unrelated data points, spot hidden patterns, and piece together narratives that reveal the true nature of customer behavior. You will leverage internal case-management tools, open-source intelligence, and external watchlists to enrich each alert with context before deciding to clear, escalate, or file a Suspicious Activity Report (SAR).
• • Communicate findings with precision and speed. When an alert is escalated, you will hand off a concise, well-documented package to senior investigators that includes the red flags observed, supporting evidence, and recommended next steps. Your ability to articulate risk in plain language will directly influence how quickly threats are neutralized.
• • Serve as a brand ambassador during inbound and outbound phone interactions. Whether you are validating a transaction with a cardholder, clarifying a monitoring strategy for a fintech partner, or calming a fraud victim, you will embody Pathward’s “Humble, Hungry, Smart” culture—listening first, educating second, and always leaving stakeholders feeling respected and protected.
• • Maintain rigorous service-level standards while juggling competing priorities. You will be expected to meet or exceed daily production targets, quality benchmarks, and compliance deadlines without sacrificing accuracy. A strong sense of ownership and personal accountability is essential to thrive in this metrics-driven environment.
• • Continuously improve our detection capabilities. You will flag false positives, propose rule refinements, and share emerging typologies with the analytics team. Your frontline observations will directly shape the next generation of monitoring strategies, making the entire program smarter and more efficient.
• • Collaborate across a fully remote, nationwide team. Daily huddles, virtual white-board sessions, and asynchronous knowledge-sharing channels keep everyone aligned. You will mentor new analysts, contribute to cross-functional projects, and champion diversity of thought—because we believe that varied perspectives make us stronger.
• • Grow your career in financial-crime prevention. Pathward invests heavily in professional development through ACAMS-sponsored certifications, internal academies, and rotational assignments. High performers can progress into senior analyst, investigator, data-science, or leadership tracks within 12–18 months.
• • Live our purpose of financial inclusion. Every alert you clear responsibly expands safe access to banking for under-served communities; every criminal network you help dismantle protects those same communities from exploitation. Your work has tangible, positive impact on millions of people who rely on Pathward’s products to build better financial lives.