Job Overview
Location
Milan
Job Type
Full-time
Category
Operations
Date Posted
April 26, 2026
Full Job Description
đź“‹ Description
- • The Flagship Manager role is critical to bringing World’s physical presence to life in Italy, ensuring that flagship locations serve as trusted, human-centered hubs where individuals can engage with the World project, experience its technology, and verify their identity in the age of AI.
- • Day to day, the role involves leading end-to-end operations of one or more flagship sites, including managing daily execution, staffing, vendor relationships, and budget oversight while maintaining adherence to brand standards and KPIs.
- • The person will recruit, train, and motivate teams to deliver exceptional visitor experiences aligned with NPS and CSAT targets, while developing and executing a recurring events calendar to drive community engagement and foot traffic.
- • They will collaborate with Market Operations, Marketing, and the World Spaces team to execute local demand generation initiatives, share insights, test new ideas, and continuously improve operational playbooks and SOPs.
- • The role offers the opportunity to shape how cutting-edge identity technology is experienced locally, blending operational excellence with community impact in a fast-paced, innovative environment backed by top-tier investors and global talent.
- • Success in this role means building trust in the World brand at the local level, increasing verification rates, and creating scalable models for flagship operations that can be replicated across markets.
🎯 Requirements
- • Strong background in operations, hospitality, retail, or experiential marketing with proven ability to manage teams and deliver outstanding customer experiences.
- • Data-driven mindset with experience tracking performance, identifying opportunities, and turning insights into action.
- • Exceptional communication and collaboration skills to work effectively across local and global teams.
- • Bias for action: thrives in fast-paced, hands-on environments and takes ownership from concept to delivery.
- • Comfort navigating evolving priorities with agility and initiative.
- • Experience organizing events or activations is a plus.
🏖️ Benefits
- • Opportunity to work with a fast-growing, globally recognized technology company at the forefront of AI and digital identity.
- • Access to a mission-driven culture focused on building trust and human-centric solutions in the age of AI.
- • Collaboration with world-class teams from OpenAI, Tesla, SpaceX, Apple, Google, and other leading institutions.
- • Exposure to cutting-edge technology including Orb, World ID, and World App in real-world deployment.
- • Professional growth in a high-impact role that combines operations, community engagement, and innovation.
- • Being part of a well-funded, visionary company backed by a16z, Khosla Ventures, Tiger Global, and other top-tier investors.
Skills & Technologies
About Tools for Humanity Corporation
Tools for Humanity is a technology firm that builds biometric identity systems and cryptocurrency payment infrastructure. It develops the Worldcoin protocol, which uses iris-scanning hardware called the Orb to create unique human identifiers and distribute digital tokens. The company operates globally, focusing on secure, privacy-preserving identity verification and financial inclusion through blockchain technology.
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