Flex Growth Account Executive

📋 Description

• • Join Toast's dynamic and rapidly expanding Customer Growth (Upsell) Sales team, where you'll play a pivotal role in empowering existing SMB Toast POS customers to achieve even greater success through strategic product expansion.
• • As a Flex Growth Account Executive, you will be entrusted with managing a dedicated book of existing SMB customers, with the primary objective of driving significant revenue growth by fostering deeper product adoption and identifying lucrative upsell opportunities.
• • This is a comprehensive, full-cycle sales role that demands close collaboration with various cross-functional teams, ensuring that customers derive maximum value from the entire Toast platform.
• • Immerse yourself in a sales culture that is a vibrant fusion of competitive drive and a strong collaborative spirit, where collective team success is celebrated as the ultimate win.
• • This position is crucial for ensuring business continuity and sustained growth, requiring a high degree of agility, adaptability, and the resilience to navigate constant change and ambiguity within the market.
• • The Flex AE must be prepared to demonstrate flexibility and adapt to different Total Addressable Markets (TAMs), showcasing a broad understanding of diverse business needs.
• • You will be responsible for managing the entire sales cycle for customer expansion, from the initial identification of opportunities to the final contract negotiation and close.
• • Proactively engage in outbound prospecting to uncover and cultivate new upsell opportunities within your assigned territory of existing Toast SMB POS customers.
• • Employ sophisticated consultative selling techniques, conducting in-depth discovery sessions to meticulously uncover customer pain points, understand their unique business goals, and effectively position Toast's expanded product offerings as the ideal solutions.
• • Consistently meet and exceed ambitious monthly sales revenue and unit booking targets, demonstrating a strong commitment to quota attainment.
• • Maintain an exceptionally organized and meticulously managed sales pipeline, ensuring all activity records are accurately updated within Salesforce CRM and other essential sales tools.
• • Cultivate and demonstrate deep market and product expertise, developing a comprehensive understanding of the competitive landscape to effectively articulate the unique value proposition of Toast solutions.
• • Foster seamless partnerships with New Business, Services, and Implementation teams to ensure a smooth and successful customer onboarding experience, leading to high levels of customer satisfaction.
• • Apply proven strategic sales methodologies, such as Sandler, to effectively uncover customer urgency, drive demonstrable value, and construct compelling, persuasive propositions that resonate with client needs.
• • Embrace the opportunity to work primarily remotely from your home office, while also engaging in occasional field visits within your assigned territory(s) to build stronger customer relationships.
• • Contribute to Toast's mission of helping restaurants and local businesses succeed in the digital world by providing them with the technology they need to operate efficiently, increase sales, engage customers effectively, and keep their employees happy.
• • This role offers a unique opportunity to impact the growth trajectory of both our customers and Toast, by ensuring they are leveraging the full power of our innovative platform.
• • You will be a key player in fostering long-term customer loyalty and driving recurring revenue through strategic account management and expansion.
• • Develop a keen understanding of the evolving needs of the SMB market and translate those insights into actionable sales strategies.
• • Continuously learn and adapt to new product features and market trends to maintain a competitive edge and provide the best possible solutions to your clients.
• • Be a trusted advisor to your clients, guiding them through their digital transformation journey with Toast.
• • Leverage data and analytics to identify trends and opportunities within your customer base, informing your sales approach and strategy.
• • Collaborate with marketing to provide feedback on lead generation and campaign effectiveness for the SMB segment.
• • Participate in ongoing sales training and development programs to enhance your skills and stay at the forefront of sales best practices.
• • Contribute to a positive and high-performing team environment through active participation and knowledge sharing.
• • Embrace the company's commitment to AI, understanding how these tools can enhance your sales process and customer interactions.
• • Be a champion for Toast's technology, articulating its benefits and value proposition with passion and conviction.
• • Drive customer success by ensuring they are not just users, but advocates of the Toast platform.
• • This role is ideal for a self-starter who thrives in a fast-paced, results-oriented environment and is passionate about helping businesses grow.
• • You will be instrumental in shaping the future growth of our existing customer base, contributing directly to Toast's overall success.
• • The ability to think critically and solve problems creatively will be essential as you address the unique challenges faced by each customer.
• • Your success will be measured by your ability to build strong relationships, drive revenue, and foster customer loyalty.
• • This is more than just a sales job; it's an opportunity to be part of a company that is revolutionizing an industry and making a tangible difference in the lives of small business owners.
• • You will be empowered with the tools, resources, and support needed to excel in your role and achieve your career aspirations.
• • Embrace the challenge of a dynamic market and leverage your skills to turn opportunities into successful outcomes for both Toast and our valued customers.