Forward Deployed Engineer

Airops Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join AirOps, a trailblazing company at the forefront of AI-driven content engineering, and play a pivotal role in shaping the future of how brands connect with their audiences in the AI era. We are experiencing hyper-growth, having quintupled our revenue in the past year by empowering leading marketing teams at companies like Ramp, Chime, Carta, and Rippling to transform content quality into a sustainable competitive advantage. Our innovative platform is designed to help marketers navigate the evolving discovery landscape, identify high-impact opportunities, and create content that is not only accurate and on-brand but also earns citations from AI and builds trust with human audiences. As a Forward Deployed Engineer, you will be instrumental in driving this mission forward, working at the intersection of cutting-edge AI technology and strategic business growth.
• In this dynamic role, you will be responsible for building and evolving sophisticated AI growth workflows using the AirOps platform. These workflows will serve a dual purpose: enhancing our internal operational efficiency and being productized for deployment with customers across various industries. You will be a key architect in developing and refining our services delivery playbook and resourcing strategies, fluidly transitioning between hands-on execution and high-level strategic planning. Your expertise will be crucial in leveraging the AirOps platform to optimize both our internal processes and customer-facing solutions, demonstrating new use cases and driving tangible business value.
• Collaboration is at the heart of this position. You will partner closely with our Growth, Marketing, Sales, and Product teams to conceptualize and build new templates and workflows. These initiatives will be strategically aligned with product launches, customer expansion opportunities, and broader business objectives. Furthermore, you will engage cross-functionally with engineering, design, customer experience (CX), growth, and content teams to ensure the rapid and successful go-to-market of new features. Your ability to work seamlessly across diverse teams will be essential for iterating quickly based on feedback and market dynamics.
• A critical aspect of your role will involve closely monitoring key business and product metrics. You will be expected to analyze trends and patterns, identify areas for improvement, and recommend data-driven solutions to enhance business outcomes. Regularly reporting your findings and strategic recommendations to the Executive team will be a key responsibility, ensuring alignment and informed decision-making at the highest levels.
• You will also contribute to strategic product development by partnering with the design team on UX research initiatives. The goal of this research will be to deepen customer engagement and improve conversion rates throughout the entire customer journey. Your insights will directly influence product enhancements, ensuring that our platform remains intuitive, effective, and aligned with user needs. Additionally, you will actively test the product, providing invaluable feedback to the engineering and product teams to enhance customer experience and usability.
• This role demands a proactive and adaptable individual who thrives in a fast-paced startup environment where roles can be fluid and responsibilities evolve. You will need a proven track record of successfully managing complex, multi-threaded projects in a hybrid (remote/in-office) setting. A strong understanding of Large Language Models (LLMs) and AI techniques, including prompt engineering and retrieval-augmented generation (RAG), is essential. Experience in automating processes using workflow automation tools such as Zapier will be highly beneficial. Your analytical prowess, coupled with the ability to leverage data for informed decision-making, will be paramount. Excellent project management skills, including proficiency with tools like Linear, Airtable, and Asana, are required. A genuine passion for the intersection of AI and growth, and a keen interest in the emergent capabilities and applications of LLMs, will drive your success. Familiarity with Python and JavaScript is preferred, and superb written and verbal communication skills are a must. Embracing our guiding principles of Extreme Ownership, Quality, Curiosity, Play, and Making Our Customers Heroes will define your approach to work.

🎯 Requirements

• 2 to 6 years of experience in Growth, BizOps, Product, Technical Account Management, Analytics, Solution Engineering, or a similar role at a high-growth startup.
• Experience with LLMs and AI techniques, including prompt engineering and retrieval-augmented generation (RAG).
• Proven track record of running complex, multi-threaded projects in a hybrid environment.
• Strong analytical skills with experience using data to inform decision-making.
• Familiarity with Python and JavaScript is preferred.

🏖️ Benefits

• Equity in a fast-growing startup.
• Competitive benefits package tailored to your location.
• Flexible time off policy.
• Parental Leave.
• A fun-loving and (just a bit) nerdy team that loves to move fast!

Skills & Technologies

Python

JavaScript

Remote

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Airops Inc.

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About Airops Inc.

Airops is a leading provider of AI-powered solutions for operational efficiency. Their platform integrates seamlessly with existing business systems to automate complex workflows, enhance decision-making, and drive significant cost savings. By leveraging advanced machine learning algorithms and natural language processing, Airops empowers organizations across various industries, including finance, healthcare, and logistics, to optimize their operations. The company focuses on delivering tangible business outcomes through intelligent automation, enabling clients to reduce manual effort, minimize errors, and improve overall productivity. Airops is committed to helping businesses navigate the complexities of modern operations with cutting-edge AI technology.

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