Forward Deployed Engineer

📋 Description

• • We are looking for a versatile and highly skilled Forward Deployed Engineer to join our team.
• • In this role, you will combine strong technical abilities with excellent communication skills, working directly with customers to ensure they maximize the value of HappyRobot’s AI platform.
• • You will be involved in onboarding, implementation, and ongoing support, while also contributing to product development and innovation.
• • Customer-Facing Engineering – Work closely with customers from onboarding to ongoing usage, helping them integrate and optimize our AI solutions.
• • Technical Development – Build new features, MVPs, and scalable solutions that directly impact customer outcomes.
• • Full-Stack Development – Utilize React, TypeScript, Node.js, and Python to develop robust applications and tools.
• • AI/ML Applications – Design, implement, and iterate on AI/ML solutions, including LLM prompting, tuning of voices, and transcribers to optimize use cases.
• • Integration & APIs – Manage APIs and integrations with third-party systems to ensure seamless functionality for customers.
• • Cross-Functional Collaboration – Partner with Product, Engineering, and Customer Success teams to deliver tailored solutions.
• • Iterative Problem-Solving – Continuously iterate and improve AI solutions based on customer feedback and evolving requirements.
• • Project Management – Prioritize and manage multiple projects under tight deadlines while maintaining high-quality results.
• • Travel — Travel is expected approximately 50% to 75% of the time for customer discovery, workshops, demos, and onsite collaboration.
• • MUST HAVE
• • Strong full-stack experience: React, TypeScript, Node.js.
• • Hands-on proficiency in Python.
• • Experience building AI/ML applications, including LLM prompting and tuning.
• • Ability to manage APIs and integrate with third-party systems.
• • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• • Proven ability to prioritize and manage multiple projects under tight deadlines.
• • Founder mindset: highly independent, takes ownership, and thrives in a fast-paced environment.
• • WHY JOIN US?
• • Join a world-class team of engineers and builders.
• • Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo.
• • Have ownership and autonomy of projects and are encouraged to ship.
• • Comprehensive Benefits including healthcare, dental, vision coverage.
• • Competitive salary + equity in a high-growth startup.
• • Our Operating Principles
• • Extreme Ownership
• • We take full responsibility for our work, outcomes, and team success.
• • Craftsmanship
• • Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work.
• • We are “majos” – Be friendly & have fun with your coworkers.
• • Always be genuine & honest, but kind.
• • “Majo” is our way of saying: be a good human.
• • Be approachable, helpful, and warm.
• • We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.
• • Urgency with Focus
• • Create the highest impact in the shortest amount of time.
• • Move fast, but in the right direction.
• • We operate with speed because time is our most limited resource.
• • But speed without focus is chaos.
• • We prioritize ruthlessly, act decisively, and stay aligned.
• • We aim for high leverage: the biggest results from the simplest, smartest actions.
• • Talent Density and Meritocracy
• • Hire only people who can raise the average; ‘exceptional performance is the passing grade’.
• • Ability trumps seniority.
• • We believe the best teams are built on talent density — every hire should raise the bar.
• • We reward contribution, not titles or tenure.
• • We give ownership to those who earn it, and we all hold each other to a high standard.
• • First-Principles Thinking
• • Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch.
• • We don’t copy-paste solutions.
• • We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed.
• • This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents.
• • It’s how we build what others think is impossible.