Forward Deployed Engineer Lead

ReflectionAI Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join ReflectionAI Inc., a pioneering company on a mission to build and democratize open superintelligence. We are at the forefront of developing advanced open-weight AI models, catering to a diverse range of users from individuals and agents to large enterprises and even nation-states. Our esteemed team comprises leading AI researchers and seasoned company builders, with individuals hailing from prestigious institutions such as DeepMind, OpenAI, Google Brain, Meta, Character.AI, and Anthropic, bringing a wealth of expertise and innovation to our groundbreaking work.
• As a founding member of our Applied AI team, you will spearhead the establishment and scaling of Reflection's Forward Deployed Engineering (FDE) function. This pivotal role is instrumental in bridging the gap between our cutting-edge AI research and its practical application in real-world enterprise environments. You will be empowered to own the complete technical lifecycle of complex agentic applications, from the initial stages of pre-sales discovery and solution architecture through to successful production deployment and ongoing optimization.
• Your primary responsibility will be to collaborate closely with Deployment Strategists and Sales teams. This partnership will involve deeply understanding the unique needs and challenges of our enterprise clientele. You will translate these requirements into robust technical strategies, architecting sophisticated solutions, and developing transformative agentic applications that deliver tangible business value and drive significant impact for our customers.
• You will be instrumental in architecting and constructing intricate agentic systems. This involves leveraging state-of-the-art AI models, orchestrating complex Large Language Model (LLM) workflows, and ensuring seamless integration with diverse enterprise infrastructure. A key aspect of this role is the ability to design and implement systems that are not only powerful but also scalable, reliable, and performant in production settings.
• A significant part of your contribution will involve collaborating directly with our research teams. You will play a crucial role in adapting and fine-tuning our advanced AI models to meet the specific, often nuanced, requirements of individual customers. Furthermore, you will actively contribute to our internal codebase, focusing on areas such as inference optimization, model fine-tuning techniques, and rigorous evaluation methodologies, thereby enhancing the capabilities of our core AI offerings.
• You will assume end-to-end ownership of the deployment process across a variety of hybrid environments. This includes managing deployments within public cloud platforms, private virtual clouds (VPCs), and on-premises infrastructure. A critical focus will be on ensuring that these deployments meet stringent production-grade standards for scalability, performance, and unwavering reliability, guaranteeing a seamless user experience.
• Beyond technical execution, you will play a key role in shaping the future of the Forward Deployed Engineering organization. This involves defining and refining essential playbooks, establishing best practices, setting high technical standards, and providing mentorship to foster the growth and development of the FDE team as it expands. Your leadership will be crucial in building a high-performing and cohesive engineering unit.
• This role demands a proactive and hands-on approach, requiring you to navigate ambiguity and drive initiatives forward in a dynamic startup environment. You will be at the forefront of applying advanced AI to solve complex business problems, making a direct and measurable impact on our customers' success and the trajectory of ReflectionAI Inc.
• You will be responsible for the technical success of customer engagements, acting as the primary technical point of contact for enterprise clients during the deployment phase. This includes conducting technical deep dives, providing expert guidance, and ensuring the successful integration and adoption of our AI solutions within their existing workflows and systems.
• The opportunity to work with a world-class team on foundational AI models offers unparalleled growth potential. You will be contributing to the very definition of open foundational models and helping to shape the future of artificial intelligence, making this a truly unique and impactful career opportunity.

🎯 Requirements

• Strong software engineering background with extensive experience in shipping production-grade systems, proficient in languages such as Python and TypeScript.
• Proven track record of successfully deploying enterprise software in cloud or hybrid environments, utilizing modern DevOps practices including Docker, Kubernetes, and CI/CD pipelines.
• Deep understanding of machine learning concepts and hands-on experience with modern AI stacks, encompassing vector databases, RAG pipelines, agent orchestration frameworks, model evaluation techniques, and fine-tuning methodologies.
• Minimum of 6 years of overall software engineering experience, with at least 2 years in a technical leadership capacity, specifically focused on delivering AI-driven enterprise solutions (e.g., Lead Forward Deployed Engineer, Technical Lead, or Engineering Manager).
• Demonstrated ability and genuine interest in customer-facing roles, with a strong aptitude for understanding user needs, architecting solutions to address real business problems, and delivering measurable, tangible outcomes.
• A highly self-motivated individual with exceptional agency and a strong sense of ownership, thriving in fast-paced startup environments where processes and playbooks are actively being developed and refined.

🏖️ Benefits

• Top-tier compensation package, including competitive salary and equity, designed to attract and retain the world's best talent.
• Comprehensive health and wellness benefits, covering medical, dental, vision, life, and disability insurance.
• Generous paid time off (PTO) to ensure work-life balance and support personal needs.
• Fully paid parental leave for all new parents, including support for adoptive and surrogate journeys, along with financial assistance for family planning.
• Opportunities for professional growth and development, contributing to the frontier of open foundational models.
• Daily provided meals (lunch and dinner), regular off-sites, and team celebrations to foster connection and camaraderie.

Skills & Technologies

Python

TypeScript

Docker

Kubernetes

Senior

Remote

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ReflectionAI Inc.

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About ReflectionAI Inc.

ReflectionAI builds autonomous AI agents for enterprise process automation. The platform lets organizations create, deploy, and manage software agents that observe workflows, make decisions, and act across internal systems. Using reinforcement learning and large language models, agents learn from human guidance and adapt to changing environments. Customers use the technology for customer support triage, IT operations, compliance monitoring, and sales process automation, reducing repetitive manual tasks. The company offers cloud-hosted and on-premise deployments, role-based access controls, audit trails, and integrations with common business applications including Salesforce, ServiceNow, Jira, and Slack.

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