Job Overview
Location
Berlin Office
Job Type
Full-time
Category
Engineering
Date Posted
July 15, 2026
Full Job Description
đź“‹ Description
- • Develop a deep understanding of the Taktile platform and the value it can unlock for our customers.
- • Support post-onboarding customers with technical problems and product inquiries, maximizing the full potential of our agentic AI workflows for complex decisioning.
- • Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems.
- • Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team.
- • Build strong relationships with Taktile's core users within customer teams.
🎯 Requirements
- • 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment.
- • Familiarity with AI concepts including prompt engineering, large language models, and AI Agents.
- • Strong knowledge of APIs and data formats such as JSON and XML.
- • Proficiency in Python and SQL.
- • Strong analytical skills and a hands-on mentality.
- • Ability to communicate clearly in English with a wide range of customer profiles (engineers, business analysts, risk managers).
🏖️ Benefits
- • Work with colleagues that lift you up, challenge you, celebrate you and help you grow.
- • Make an impact and meaningfully shape an early-stage AI company.
- • Experience a truly flat hierarchy and communicate directly with founding team members.
- • Develop deep expertise in prompt engineering and agentic AI architectures to automate institutions' most complex decisions.
- • Learn from experienced mentors and achieve tremendous personal and professional growth.
- • Receive a top-of-market equity and cash compensation package.
- • Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.
- • Use the equipment of your choice including meaningful home office set-up.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Taktile Technologies Inc.
Taktile Technologies Inc. provides a no-code decision engine that lets fintechs and banks build, test, and deploy credit and risk policies in real time. The cloud platform ingests alternative data, runs machine-learning models, and enables rapid A/B experiments without engineering resources. Customers use it to automate onboarding, underwriting, fraud detection, and pricing workflows while maintaining explainability and compliance. Founded in 2020 and headquartered in New York with offices in Berlin, Taktile serves digital lenders, neobanks, and payment providers across Europe and the United States.
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