Forward Deployed GTME

Starbridge Systems, Inc.

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Architect Starbridge configurations that integrate seamlessly with customers’ existing GTM stacks, including CRM, sales engagement tools, and other data sources.
• Lead discovery sessions with individual contributors through C-level leaders in RevOps, Sales, and Marketing, translating ambiguous requirements into clear scopes, deliverables, and success metrics.
• Facilitate hands-on builds and configurations within the Starbridge platform, including signal creation, Bridges, data enrichment, automation workflows, and custom reporting.
• Own end-to-end customer engagements from kickoff to launch, managing project plans, timelines, and consistent check-in rhythms to ensure on-time delivery and customer alignment.
• Deliver live training and build sessions that empower customers to independently operate the platform post-deployment, answering technical and strategic questions in real time.
• Drive customer adoption, renewal, and expansion by stewarding relationships and ensuring the platform delivers measurable pipeline and revenue outcomes.
• Act as the customer’s voice inside Starbridge, identifying recurring patterns, pain points, and feature requests, and feeding actionable insights directly to Product teams to shape platform evolution.
• Operate as a strategic consultant, not just an implementer — balancing high-level GTM strategy with hands-on technical execution to solve ambiguous, unstructured problems.
• Use AI tools and prompt engineering as a core part of daily workflow to increase output quality and efficiency in configuration, reporting, and customer communication.
• Maintain ownership of revenue goals tied to customer success, including adoption metrics, retention rates, and upsell opportunities within the public sector customer base.
• Collaborate cross-functionally with Product, Sales, and Account Management teams to align customer needs with platform capabilities and sales strategy.
• Work shoulder-to-shoulder with customers’ RevOps, Sales, and GTM leaders in their offices or virtually, embodying the company’s "In the Arena" principle by experiencing customer workflows firsthand.
• Adapt quickly to evolving customer needs, often building systems from scratch where no pre-defined process exists, prioritizing outcomes over rigid methodologies.
• Maintain a data-driven approach by defining and monitoring health metrics, using adoption and engagement data to guide prioritization and customer conversations.
• Demonstrate initiative beyond formal responsibilities — whether by learning basic Python, sending cold emails to unblock a process, or creating custom workflows to solve a customer bottleneck.
• Participate in regular offsites in NYC and global locations to foster team cohesion and strategic alignment.
• Contribute to a culture of speed, fun, and customer obsession, where momentum, humor, and camaraderie are intentional drivers of team performance.

🎯 Requirements

• 2+ years in implementation, solutions consulting, professional services, technical CSM/TAM, deployments, or related customer-facing role in B2B SaaS
• Experience building systems from scratch in ambiguous environments where the path is not predefined
• Proven ability to use AI tools and prompt engineering to enhance workflow efficiency and output quality
• Strong communicator who simplifies complex concepts for audiences ranging from admins to executives
• Data-driven mindset with experience setting and tracking health metrics to guide customer success decisions
• Ability to move fluidly between strategic planning and hands-on technical execution

🏖️ Benefits

• Competitive salary + early-stage equity
• Comprehensive medical, dental, and vision insurance
• Company-provided lunch in office every day
• 75% coverage of Chelsea Piers Fitness membership
• Unlimited PTO
• Regular offsites in NYC and global locations

Skills & Technologies

Python

Onsite

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Starbridge Systems, Inc.

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About Starbridge Systems, Inc.

Starbridge Systems, Inc. designs and builds reconfigurable supercomputing platforms using field-programmable gate arrays. The company’s Viva silicon-to-software environment enables engineers to create adaptive processors that accelerate AI, signal processing and modeling workloads for aerospace, defense and research customers. Headquartered in Sandy, Utah, Starbridge partners with government agencies and commercial integrators to deliver systems that can be reconfigured in real time, reducing power consumption and speeding algorithm deployment compared with traditional fixed-architecture supercomputers.

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