Job Overview
Location
New York
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Own a named portfolio of clients, managing relationships from onboarding through long-term retention and ensuring sustained platform value
- • Vibe code every day by pulling data from the platform, writing SQL queries against the data warehouse, reading relevant code paths, and shipping fixes to unblock clients
- • Translate real client pain points into actionable product insights by surfacing gaps, tracking adoption signals, and influencing the product roadmap through data and intuition
- • Act as the primary voice of the client internally and externally, building trust with engineering teams and business leaders to advocate for high-impact fixes
- • Drive client growth by turning exceptional support experiences into referrals and ensuring a magical experience for sophisticated traders
- • Collaborate across Product, Engineering, Sales, Support, and Compliance teams to deliver white-glove service to Polymarket’s most active users
- • Monitor and resolve issues before they escalate, maintaining high client satisfaction and platform reliability
- • Ensure the support organization improves by 1% every day through iterative feedback loops and process refinement
- • Work directly with institutional clients, high-stakes power users, and technical traders to understand their unique needs and constraints
- • Use first-hand client interactions to shape product decisions, prioritizing features and fixes that maximize platform adoption and retention
- • Maintain clear, fast, and human communication in online and community settings, with strong tone-reading and responsiveness as default skills
- • Manage 10+ live client threads simultaneously without dropping any, demonstrating exceptional prioritization, time management, and attention to detail
- • Serve as a mini-founder within a mini-startup within Polymarket, operating with autonomy and ownership over client outcomes and product impact
- • Engage with clients across politics, economics, sports, culture, and current affairs markets to understand how prediction market dynamics affect their trading behavior
🎯 Requirements
- • 1+ years of experience in developer, customer engineering, or technical support roles
- • Proficiency in at least one programming language (Python, TypeScript/JavaScript, SQL)
- • Comfortable debugging API requests and dev environments
- • Excellent written and verbal communication skills, especially in online and community settings
- • Strong prioritization, time management, and attention to detail
- • Engineer with a strong technical background who loves working close to customers and product
🏖️ Benefits
- • Competitive salary & equity
- • Unlimited PTO
- • Full Health, Vision, & Dental coverage
- • 401k match
- • Equinox membership
- • Hardware setup: new MacBook Pro, big display, & accessories
Skills & Technologies
About Polymarket Inc.
Polymarket is a decentralized prediction market platform that allows users to trade on the outcomes of future events. Operating on blockchain technology, it enables individuals to bet on a wide range of topics, including politics, current events, and cryptocurrency. The platform facilitates transparent and trustless trading by leveraging smart contracts, ensuring that payouts are automatically executed based on verified event resolutions. Polymarket aims to democratize information and provide a novel way for people to engage with and profit from their insights into the future, fostering a global community of informed predictors.
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