Job Overview
Location
Georgia Remote Work, More...
Job Type
Full-time
Category
Operations
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • The Forwarding Supervisor role on the MVTrac team at Motorola Solutions is critical to ensuring efficient recovery operations by overseeing a team of Forwarding representatives who manage support staff, customer service, pre-recovery processing, and escalated account scenarios. This role directly contributes to the company’s mission of building safer communities by maintaining high standards in recovery services and fostering collaboration across teams.
- • Day to day, the supervisor will review and assign accounts to case workers via MVTrac’s Account Movement Strategy Protocol, document and process client requests, track daily team productivity, provide coaching and performance feedback, and review fee requests for accuracy before submission to lenders. The role requires proactive leadership, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
- • The MVTrac team operates within Motorola Solutions’ broader commitment to excellence in recovery services, grounded in a unique cultural foundation that values integrity, collaboration, and continuous improvement. As a remote position with up to 10% travel, the supervisor will lead a distributed team while aligning with company-wide values of safety, innovation, and people-first leadership.
- • In this role, the individual will develop leadership and operational expertise in recovery systems, forwarding models, and productivity tracking. They will enhance their ability to coach and grow team members, refine presentation and communication skills, and gain experience in client-facing operations within the auto finance sector—positioning them for advancement in operations, people management, or recovery services leadership.
🎯 Requirements
- • 2+ years of experience in business management
- • Experience with recovery systems, forwarding models, and productivity tracking
- • Legal authorization to work in the U.S. indefinitely (no sponsorship available)
- • Bachelor’s degree or equivalent experience (preferred)
- • Client (auto finance) experience (preferred)
- • Presentation skills (PowerPoint/Google Slides) (preferred)
🏖️ Benefits
- • Incentive Bonus Plans
- • Medical, Dental, and Vision benefits
- • 401K with Company Match
- • 10 Paid Holidays
- • Generous Paid Time Off Packages
- • Employee Stock Purchase Plan
- • Paid Parental & Family Leave
Skills & Technologies
About Motorola Solutions, Inc.
Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.
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