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This position was posted on March 28, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Phoenix, AZ
Job Type
Full-time
Category
Customer Support
Date Posted
March 28, 2026
Full Job Description
đź“‹ Description
- • As a Fraud Agent at Whatnot, you will play a critical role in safeguarding the integrity of the platform by investigating and mitigating fraudulent activity across a rapidly growing livestream shopping marketplace. Your work directly protects both buyers and sellers from financial harm, supports trust in the platform, and enables the company to scale securely in a high-velocity, innovative environment where new fraud patterns emerge constantly.
- • You will conduct daily reviews of transaction data, user behavior, and seller activity to identify potential fraud patterns, respond to customer inquiries about suspicious activity, and collaborate with cross-functional teams to develop and refine fraud prevention strategies that balance security with user experience. This role requires a proactive, detail-oriented mindset and the ability to act quickly while maintaining high standards of accuracy and empathy.
- • You will work closely with the Trust & Safety, Customer Support, Payments, and Product teams to ensure timely resolution of fraud cases, meet internal SLAs for case handling, and contribute insights that drive long-term improvements in fraud detection systems and policies. Your findings will help shape platform-wide safeguards that protect the community and support sustainable growth.
- • Whatnot is a mission-driven, fast-scaling startup backed by top-tier investors and recognized as a #1 Best Startup Employer in America by Forbes. Operating as a remote-co-located team with hubs in Phoenix, AZ, and global locations including the UK, Ireland, Poland, Germany, and Australia, the company fosters a culture of low ego, high impact, and continuous learning—where everyone is expected to contribute beyond their job description and grow alongside the business.
- • In this role, you will develop deep expertise in e-commerce fraud trends, payment dispute resolution, and marketplace risk management while building transferable skills in data-informed decision-making, customer advocacy, and cross-functional collaboration. You’ll have the opportunity to influence product and policy decisions, gain exposure to cutting-edge fraud prevention tools, and grow your career in a company that values initiative, curiosity, and a customer-first mindset—especially if you have passion for collectibles, e-commerce, or building trust in digital marketplaces.
🎯 Requirements
- • 1–5 years of experience in customer service, fraud operations, user experience, fulfillment, or related fields
- • Weekend availability required; availability to work holidays as needed
- • Experience with customer-facing systems such as Zendesk, Kustomer, or Intercom
- • Proactive problem-solver with strong organizational skills, attention to detail, and a process-improvement mindset
- • Understanding of e-commerce and marketplace operations; familiarity with payment processors, parcel delivery, or social media platforms is a plus
- • 4-year degree is a plus; knowledge of collectibles is a bonus
🏖️ Benefits
- • Generous time off policy
- • Health insurance options including medical, dental, and vision
- • Work-from-home support: home office setup allowance and monthly stipend for cell phone and internet
- • Care benefits: monthly wellness allowance, annual childcare allowance, and lifetime benefit for family planning (adoption, fertility, etc.)
- • Retirement: 401(k) with employer match up to 4% of base salary (US) and international pension plans
- • Monthly allowance to dogfood the Whatnot app as both a buyer and seller to deepen product understanding
- • 16 weeks of paid parental leave plus one month gradual return to work
Skills & Technologies
Remote
About Whatnot, Inc.
Whatnot operates a live-stream marketplace for collectibles, sneakers, trading cards, apparel, and other hobby items. Sellers host real-time auctions and fixed-price shows while buyers bid or purchase through the mobile app. The platform combines live video, integrated payments, and authenticated shipping to reduce fraud. Founded in 2019, the company is headquartered in Los Angeles and has raised multiple venture rounds to expand categories and international markets.
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