Fraud Detection Representative

📋 Description

• • The Fraud Detection Representative I role at Velera is essential for safeguarding credit unions and their members by identifying and preventing fraudulent activity on credit and debit accounts, directly reducing financial losses and supporting the integrity of the payments ecosystem.
• • Day to day, the representative handles inbound and outbound calls related to fraud cases, navigates internal tools and systems to investigate suspicious activity, monitors and works complex fraud cases across accounts, multi-tasks across platforms to mitigate risk, maintains high service standards, communicates trends to management, remains composed under pressure, collaborates with team members, upholds Velera’s professional image, and participates in ongoing training to build product and procedural expertise.
• • Velera is a leading payments credit union service organization (CUSO) and integrated fintech provider serving over 4,000 financial institutions across North America, committed to innovation, service excellence, and fostering an inclusive workplace where employees can thrive and bring their authentic selves to work.
• • In this role, the representative will develop strong fraud detection and investigation skills, gain deep familiarity with the Falcon Fraud Detection System, enhance customer service and communication abilities in a high-stakes environment, build expertise in financial security operations, and establish a foundation for career advancement within Velera’s structured career path for contact center professionals.