Fraud Investigation Associate

📋 Description

• • Lendable is at the forefront of revolutionizing consumer finance, aiming to build the world's most advanced technology for credit access and savings. As a rapidly growing fintech unicorn with a team exceeding 700 individuals, we are recognized as one of the UK's fastest-growing tech companies, demonstrating profitability since 2017 and backed by prominent investors like Balderton Capital and Goldman Sachs. Our customer satisfaction is exceptionally high, evidenced by a 4.9 rating on Trustpilot from tens of thousands of reviews. We have successfully re-engineered core consumer finance products, including loans, credit cards, and car finance, enabling us to disburse funds to customers in mere minutes, a significant departure from the traditional multi-day processes.
• • Our ambition extends beyond the UK; we are aggressively expanding into the two largest Western markets, the US and Europe, targeting trillions of dollars in financial products currently managed by legacy banking systems with outdated infrastructure and cumbersome customer journeys. To achieve this, we are seeking exceptional talent to join our mission.
• • Joining Lendable means embracing a culture of ownership and impact. You will be empowered to make decisions that significantly influence the company's trajectory from day one. We foster an environment where you work alongside a small team of highly capable and resourceful individuals who are dedicated to solving complex problems and innovating beyond the status quo. Our commitment to building cutting-edge technology in-house, leveraging novel data sources, machine learning, and artificial intelligence, ensures that machines handle the heavy lifting, allowing our team to focus on strategic challenges.
• • In this critical role as a Fraud Investigations Associate, you will be the frontline defense against sophisticated threats like identity theft and organized fraud rings. While our FinCrime team establishes overarching policies, you will be the boots-on-the-ground investigator, meticulously identifying synthetic identities and intercepting fraudulent actors before they can infiltrate our ecosystem. Your responsibilities will span the entire lifecycle of both our U.S. personal loan and credit card products, from pre-onboarding through post-onboarding.
• • You will be tasked with uncovering intricate fraud patterns, ranging from straightforward identity theft to highly complex, large-scale fraud operations. This position is ideal for an individual who thrives on piecing together disparate information, possesses a keen eye for detail, and is motivated by protecting both the company's financial integrity and our customers' personal information. Your work will directly contribute to maintaining Lendable's reputation for security and trustworthiness.
• • Key responsibilities include investigating suspicious applications during the onboarding phase to detect synthetic identities and instances of third-party identity theft. You will also conduct in-depth special investigations into suspected fraud rings and organized criminal activities, collaborating closely with senior leadership on high-stakes cases that require strategic intervention. A significant part of your role will involve end-to-end case management for suspicious activity, including gathering essential Know Your Customer (KYC) documentation and preparing detailed case files for potential Suspicious Activity Report (SAR) consideration by the Second Line of Defense (2LoD) team.
• • Furthermore, you will be responsible for the initial clearing of Sanctions and Politically Exposed Person (PEP) alerts to ensure compliance and prevent the facilitation of prohibited transactions. You will also play a crucial role in consumer protection by managing Consumer Financial Protection Bureau (CFPB) and Credit Reporting Agency (CRA) disputes specifically related to fraud claims, ensuring fair and prompt resolutions for victims of identity theft. Direct communication with U.S. consumers will be necessary to verify identity details and confirm the legitimacy of high-risk applications, adding a vital human element to our fraud prevention efforts.
• • This role offers a unique opportunity to contribute to the scaling of a world-leading fintech company, working with exceptional colleagues in a dynamic and fast-paced environment. Your investigative skills and dedication to combating fraud will be instrumental in safeguarding Lendable's growth and the trust of our customers.