Fraud Investigations Analyst

📋 Description

• • Investigate fraud and scam activities by analyzing transaction patterns and conducting network analysis to detect suspicious behavior.
• • Raise chargeback requests on behalf of Tide members in accordance with banking regulations and internal policies.
• • Review and assess chargeback and representation documents received from finance partners and third-party financial institutions.
• • Respond promptly to queries from internal teams, external financial partners, and Tide members regarding disputed transactions.
• • Ensure full compliance with banking regulations, fraud prevention laws, and industry standards related to customer protection and financial crime.
• • Make fair, evidence-based decisions that align with both external regulatory requirements and Tide’s internal policies to deliver equitable outcomes for customers.
• • Conduct outbound calls to members when necessary to resolve disputes, gather information, and provide timely updates.
• • Work within the Ongoing Monitoring team to support 24/7 operational needs, including rotational shift work to cover global business hours.
• • Collaborate closely with cross-functional teams including finance, compliance, and customer support to prevent fraudulent activities and protect customer assets.
• • Maintain accurate documentation of all investigations, decisions, and communications to support audit readiness and regulatory reporting.
• • Adapt quickly to changing priorities in a fast-paced, high-volume environment while maintaining attention to detail and accuracy.
• • Demonstrate strong interpersonal skills when engaging with internal stakeholders and external partners to facilitate smooth resolution of disputes.
• • Take initiative in identifying potential fraud trends and proposing solutions to enhance detection and prevention processes.
• • Remain calm and composed under pressure during high-stakes investigations and time-sensitive customer interactions.
• • Contribute to a culture of continuous improvement by sharing insights and solutions to strengthen fraud monitoring practices.