Fraud Specialist

Connexus Credit Union

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As an employer, Connexus Credit Union fosters collaboration and high performance to achieve excellence.
• We holistically care for and develop our employees to thrive personally and professionally.
• We are proud to share our success with our employees and those we serve.
• Our Fraud Specialists help to protect our members and the credit union’s assets.
• They assist members in fraud recovery, write comprehensive reports for management, and focus on ways to mitigate losses impacting Connexus.
• The team works in a dynamic, highly collaborative, fast-paced environment, where member experience and fraud prevention are the goal.
• The Fraud Specialist will receive and analyze dispute, identity theft, credit bureau and fraud claims from members and employees and determine appropriate resolutions.
• They will work in a highly collaborative environment, where member experience and fraud prevention are the goal.
• The Fraud Specialist will also monitor fraud software program (Verafin) for compliance with fraud reporting, which includes filing Suspicious Activity Reports (SAR).
• They will support the monitoring and tracking of fraud issues across all channels of credit union; prepares reports for management based on this tracking.
• The Fraud Specialist will investigate Identity Theft Red Flag reports and document findings.
• They will work with the Fraud Analyst to process and prepare case files to and from governmental agencies and any fraud cases we elect to pursue.
• The Fraud Specialist will communicate with members affected by fraud incidents, providing support, information, and guidance in the resolution process.
• They will collaborate with other Connexus departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Fraud Analyst, Director BSA & Fraud.

🎯 Requirements

• This position is Remote.
• 1+ years of related experience is Required.
• Required to hold or obtain the CBSAP certification within the first year.
• Possess frontline banking experience and a solid understanding of Fraud, Reg E, BSA/AML, and USA Patriot Act rules and regulations.
• Use effective judgment to make sound decisions while minimizing the credit union’s exposure to risk.
• Excellent understanding of regulations applicable to the financial industry (i.e. banking and/or credit union industries).
• Thorough knowledge/understanding of legal and regulatory matters and industry trends.
• Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.
• Required to possess proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. word documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems.
• Excellent verbal and written communication skills including the meaning and spelling of words, rules of composition, and grammar to effectively communicate with all levels of bank and external customers.
• Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.

🏖️ Benefits

• 20 days of paid time off and 8 paid holidays.
• 16 hours of paid Volunteer Time Off.
• 401K Retirement with up to 6% employer match.
• Excellent Health, Dental, Vision insurance, including multiple plan options.
• Health Savings Account with generous employer contributions.
• Employer paid Life insurance, Short-Term and Long-Term Disability.
• Tuition Reimbursement from $4,000 - $7,000 per calendar year.
• Robust Learning and Development program that includes an annual professional development stipend.

Skills & Technologies

Remote

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Connexus Credit Union

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About Connexus Credit Union

Connexus Credit Union is a member-owned financial cooperative based in Wausau, Wisconsin. It offers a wide range of financial products and services to its members, including checking and savings accounts, loans, mortgages, credit cards, and investment services. Connexus focuses on providing competitive rates and personalized service, aiming to help members achieve their financial goals. The credit union emphasizes community involvement and financial education, striving to be a trusted partner for individuals and families throughout their financial journeys. They operate with a philosophy centered on member well-being and long-term financial health.

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