Job Overview
Location
Westchester, NY
Job Type
Full-time
Category
Operations
Date Posted
June 24, 2026
Full Job Description
đź“‹ Description
- • As a Front Desk Coordinator at Brightline Interactive Inc., you will play a critical role in establishing trust with patients, supporting clinicians, and ensuring smooth day-to-day clinic operations at our Albany, NY location. You will be the first point of contact for families and providers, handling admissions, scheduling, and administrative functions essential to delivering exceptional behavioral health care.
- • Your day-to-day responsibilities include overseeing clinic operations from opening to closing, managing patient check-ins and appointment scheduling, coordinating care with external providers, handling insurance eligibility and billing inquiries, maintaining clinic inventory and supplies, supporting in-person and virtual appointments, and contributing to special projects that improve patient and provider experience.
- • Brightline is a mission-driven, clinician-led therapy and psychiatry practice delivering expert pediatric mental health care to children and families up to age 18. Founded in 2019 and backed by leading investors, we are a rapidly growing organization recognized for clinical excellence and innovation, with a strong commitment to diversity, equity, and inclusion.
- • In this role, you will have the opportunity to grow within a dynamic, purpose-driven organization, develop expertise in healthcare operations and patient coordination, contribute to meaningful improvements in clinic systems, and make a tangible impact on the lives of families accessing mental health services.
🎯 Requirements
- • 3+ years of experience in administrative, operations, or healthcare roles with high autonomy and strong organizational skills
- • Excellent written and verbal communication skills with a warm, welcoming presence for families
- • Strong attention to detail, commitment to follow-through, and ability to prioritize effectively in a fast-paced environment
- • Comfort with technology including email, EHRs, and scheduling tools, with ability to learn new systems quickly
- • A passion for Brightline’s mission to redefine behavioral health for children and families
- • Proficiency with Microsoft Excel (e.g., managing data spreadsheets, basic formulas) – preferred qualification
🏖️ Benefits
- • Health Coverage: Medical, dental, and vision insurance, plus life and long term disability coverage and a flexible spending account (FSA)
- • Time Off: Paid time off, paid sick time, 12 paid holidays, and paid parental leave
- • Financial Wellness: 401(k)*
- • Stipends and Reimbursements: Health and wellness stipend, professional development reimbursement, commuter benefits, and cell phone and internet reimbursement
- • Work Environment: A collaborative, clinician-led culture that fosters connection, support, and community
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Brightline Interactive Inc.
Brightline Interactive Inc. delivers pediatric behavioral health care via telehealth. The company offers evidence-based therapy, psychiatry, coaching and support for children, teens and families coping with ADHD, anxiety, depression and behavioral challenges. Licensed clinicians provide assessment, individual and family sessions, medication management and parent guidance, all through secure video visits and digital tools.
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