General Accountant

📋 Description

• • Relay Commerce is at the forefront of empowering e-commerce merchants with a suite of software solutions designed to streamline their marketing technology stack and facilitate scalable growth. At its core, Relay utilizes a centralized customer data platform to enable merchants to automate critical revenue-generating workflows, ultimately driving organic growth and enhancing profitability. The company's ecosystem comprises seven distinct software products, each contributing to accelerating merchant revenue through specialized functionalities such as email marketing automation, user-generated content management, on-page conversion optimization, retention analytics, and bookings management. These products have become indispensable tools within the SMB e-commerce revenue generation landscape, serving a global customer base of over 35,000 merchants who collectively process more than $1 billion in Gross Merchandise Volume (GMV) annually.
• • Relay Commerce is strategically expanding its ecosystem through the acquisition of commerce enablement tools, with a primary focus on businesses serving e-commerce merchants on platforms like Shopify, BigCommerce, and Wix. The company actively seeks out 'ready to scale' businesses, often bootstrapped, and invests significantly in their people, processes, and products to accelerate their product roadmaps and overall growth. This acquisitive strategy necessitates a robust and adaptable financial infrastructure.
• • About the Role:
• • We are seeking a highly detail-oriented Accountant with 4-6 years of progressive experience to assume ownership of core accounting operations across our diverse portfolio of business units. This pivotal role will involve close collaboration with our US-based Director of Finance and Controller, while simultaneously operating with a significant degree of independence and accountability. You will be instrumental in managing key components of the month-end close process, refining our expense management infrastructure, and streamlining financial reporting workflows. Beyond the execution of established processes, a key aspect of this role will be to identify and implement improvements, focusing on enhancing efficiency, strengthening internal controls, and increasing financial visibility across all business units.
• • This position is ideally suited for an individual who possesses a deep understanding of how efficient accounting operations serve as the bedrock for strategic financial decision-making. You will be responsible for ensuring the accuracy and timeliness of financial reporting, while simultaneously contributing to the development of a scalable financial foundation essential for an acquisitive, multi-entity SaaS environment. Your day-to-day responsibilities will involve hands-on work with essential financial tools, including QuickBooks Online, Ramp, and Google Sheets, among others. We are looking for a candidate who not only follows established processes but also comprehends the underlying rationale and actively seeks opportunities for enhancement.
• • Key Responsibilities:
• • Month-End Close Ownership (40-50%):
• • Take full ownership of assigned segments of the monthly close process for multiple legal entities.
• • Prepare, review, and post journal entries, accruals, and complex account reconciliations.
• • Conduct thorough analysis of account balances, proactively investigating and resolving any discrepancies identified.
• • Effectively coordinate and reconcile intercompany transactions and cross-business unit financial flows.
• • Ensure all reconciliations are completed accurately, meticulously documented, and submitted on schedule for Controller review.
• • Proactively identify and propose solutions to reduce month-end close timelines and enhance internal control frameworks.
• • Expense Management & Controls (25-30%):
• • Oversee the bi-weekly expense recording and categorization process across various financial systems.
• • Rigorously review expense coding for accuracy, consistency, and compliance with company policies across all business units.
• • Monitor expense trends, proactively flagging anomalies, potential policy violations, or areas of concern.
• • Strengthen documentation standards and receipt compliance processes to ensure audit readiness.
• • Drive improvements in workflows and data integration between QuickBooks, Ramp, and other relevant platforms.
• • Financial Reporting & Data Integrity (20-30%):
• • Maintain and update key financial reporting dashboards, forecast models, and business unit-specific templates.
• • Ensure the integrity and accuracy of financial data flowing from the accounting system to various reporting outputs.
• • Support management and board-level reporting through the accurate compilation and presentation of financial data.
• • Contribute insightful variance explanations and commentary for financial reports, highlighting key drivers and trends.
• • Document existing accounting processes and identify opportunities for improvement to enhance cross-functional data workflows and reporting efficiency.
• • What Success Looks Like:
• • In Month 1-2: You will independently manage assigned reconciliations and close tasks with minimal supervision, demonstrating a strong grasp of multi-entity transaction flows and proactively identifying minor process improvements.
• • In Month 3-6: Close timelines will show measurable improvement due to your ownership and proactive issue resolution. Expense tracking will become more structured and insightful, and you will identify and resolve discrepancies before leadership review. Cross-BU transactions will be clean, consistent, and well-documented.
• • In Month 6-12: You will operate as a reliable and trusted owner of major close components, with reporting cycles running smoothly with minimal rework. You will contribute meaningful variance insights and analytical support, potentially beginning to mentor or review the work of more junior team members.