Job Overview
Location
South Africa - CPT
Job Type
Full-time
Category
Customer Support
Date Posted
March 28, 2026
Full Job Description
đź“‹ Description
- • German-Speaking Customer Service Agent role at Global Talent Co., supporting a fast-growing European consumer lifestyle and wellness brand in the DACH region; this position is critical for maintaining high-quality customer interactions that directly influence brand perception and loyalty in key markets.
- • Responding to customer enquiries via email and other written channels — professionally and promptly — in German
- • Resolving issues, complaints, and questions with empathy and efficiency
- • Ensuring every customer interaction reflects the company's standards and brand voice
- • Identifying recurring issues and flagging them to the broader team
- • Keeping records accurate and up to date
- • Collaborating with internal teams to ensure seamless customer experiences
- • About the team or company: You'll be joining a dynamic, detail-oriented team within a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and loyal customer base across the DACH region; Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide, serving a community of 25,000+ professionals building meaningful careers with leading international companies.
- • What the person can learn or achieve in this role: Develop advanced customer service expertise in a professional, international setting; gain deep exposure to European consumer brand operations and customer experience best practices; enhance cross-cultural communication skills while working remotely within a structured, supportive team environment; build a career with a company that values reliability, quality, and professional growth.
🎯 Requirements
- • Native or fluent German speaker — this is a hard requirement; all customer communication is in German
- • Proven customer service experience — you've done this before and you're good at it
- • Excellent written German — clear, professional, and warm; this will be assessed during the interview process
- • Reliable and consistent — you show up, follow through, and take ownership of your responsibilities
- • Calm under pressure and able to handle difficult customer interactions with professionalism
- • Comfortable working remotely and independently within a structured team environment
- • Available to work CET business hours (Mon–Fri)
🏖️ Benefits
- • Competitive salary (discussed during the interview process)
- • Fully remote position
- • Paid annual leave
- • Exposure to a dynamic, growing European consumer brand
- • Supportive team culture and ongoing learning opportunities
- • Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals
Skills & Technologies
About Global Talent Co.
Global Talent Co. is a Singapore-based recruitment and talent acquisition company that connects employers across Asia-Pacific with mid- to senior-level professionals. Founded in 2020, it operates a distributed model combining local market knowledge with technology-driven sourcing, screening and matching. Services include retained and contingency search, interim management, and talent advisory across finance, technology, consumer, healthcare and industrial sectors. The firm serves multinational corporations, growth-stage companies and private equity portfolio businesses, emphasizing speed, cultural fit and long-term performance outcomes.
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