Job Overview
Location
Germany Remote
Job Type
Full-time
Category
Product Management
Date Posted
June 18, 2026
Full Job Description
đź“‹ Description
- • Serve as the senior escalation point for complex endpoint and workplace technology issues within the L3 Service Desk, providing expert technical guidance to the support team.
- • Ensure full compliance with Service Level Agreements (SLAs) and key performance indicators (KPIs) established with IT service providers.
- • Proactively manage, reduce, and resolve high-priority technical incidents affecting restaurant operations through third-level incident management.
- • Analyze incident reports and service data to identify root causes, trends, and opportunities for process improvement in endpoint and workplace technology environments.
- • Collaborate directly with third-party service providers to enhance product reliability, service delivery, and operational efficiency in alignment with company strategy.
- • Work closely with franchisees and internal stakeholders to deliver optimal technical support tailored to restaurant-specific IT needs.
- • Identify potential problems, risks, or conflicts in IT systems and lead efficient troubleshooting efforts to minimize operational disruption.
- • Define clear success criteria and measurable outcomes for technical initiatives and projects, ensuring alignment with business objectives.
- • Deliver customized status updates and technical reporting to diverse stakeholders, including technical teams, management, and external partners.
- • Support and optimize modern IT environments including device management, cloud infrastructure, endpoint security, and collaboration tools.
- • Maintain expertise in Windows Server and Client operating systems, virtualization platforms (e.g., Hyper-V), and multi-layer network architectures (e.g., VLANs, Cisco Meraki).
- • Apply scripting skills (e.g., PowerShell) to automate routine tasks and improve service desk efficiency.
- • Utilize monitoring solutions and proactive alerting systems to anticipate and prevent service outages.
- • Contribute to the continuous improvement of IT service delivery processes while maintaining strict adherence to ITIL best practices.
🎯 Requirements
- • Completed degree with a technical focus (e.g., business informatics) or equivalent qualification
- • Minimum 3 years of professional experience in 3rd Level Service Desk support
- • ITIL certification or equivalent qualification
- • Excellent written and spoken German and English language skills
- • Experience with Windows OS environments, Hyper-V, VLANs, Cisco Meraki, SQL, and PowerShell
- • Proven ability to work in a dynamic environment with strong process orientation and stakeholder collaboration skills
🏖️ Benefits
- • Opportunity to work remotely within Germany
- • Exposure to global IT environments and enterprise-scale technology systems
- • Collaborative culture with emphasis on continuous improvement and professional development
- • Equal opportunity employer with inclusive hiring practices
Skills & Technologies
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About Unisys Corporation
Unisys Corporation provides information technology services and solutions to enterprises and governments worldwide. Its offerings include digital workplace services, cloud and infrastructure services, cybersecurity, enterprise computing, business process outsourcing, and industry-specific software. Founded in 1986 through the merger of Burroughs and Sperry, the company serves clients in the financial services, public sector, communications, and transportation sectors. Headquarters are in Blue Bell, Pennsylvania, and the company operates in over 20 countries.
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