Global Account Director

Massive Rocket Ltd.

Job Overview

Location

Anywhere in Latin America

Job Type

Full-time

Full Job Description

📋 Description

• As Global Account Director at Massive Rocket Ltd., you will serve as the senior point of accountability for the delivery of the company’s most complex, multi-workstream client programmes, ensuring alignment with strategic goals, proper governance, and execution to the highest standard across digital, CRM, data, and Martech initiatives.
• You will partner with executive sponsors, client leadership, and internal teams to structure, plan, and deliver programmes that are predictable, transparent, and commercially sound, acting as the senior authority on programme management to refine governance frameworks, manage risks and dependencies, and align technical, delivery, and business stakeholders.
• This role is critical to ensuring Massive Rocket’s most ambitious client engagements run smoothly, empowering teams to deliver their best work and providing clients with a seamless, strategic journey from start to finish as the company scales toward its $100M revenue milestone.
• Your day-to-day responsibilities will include leading the end-to-end delivery of complex programmes, maintaining budget and forecast accuracy, identifying and mitigating risks, mapping dependencies across workstreams and time zones, and ensuring commercial viability through proactive financial management and stakeholder communication.
• You will coach and lead distributed teams across multiple regions, applying Agile and hybrid delivery models appropriately, fostering clarity and confidence through strong communication, and escalating issues when necessary to keep programmes on track.
• You will contribute to the evolution of Massive Rocket’s programme governance frameworks, drawing on your experience in consultancy or agency environments to build scalable, repeatable processes that enhance delivery quality and client satisfaction.
• You will operate at the highest level, engaging directly with C-suite and senior executives both internally and at client organizations, representing Massive Rocket with credibility and strategic insight.
• You will be expected to travel as needed for key client meetings, steering committees, and programme milestones, supporting relationship-building and alignment across global teams.
• You will join a rapidly scaling, entrepreneurial culture where ownership, collaboration, and growth are valued, and where your impact extends beyond your remit to support the success of colleagues, customers, and partners.
• You will have the opportunity to grow your leadership and strategic capabilities in a high-growth environment, shaping the future of digital experiences while working with cutting-edge Braze and Snowflake technologies in a remote-first, global team.

🎯 Requirements

• 12+ years of programme and project leadership in a services environment, ideally with Martech experience
• Proven history of running complex, multi-workstream programmes across digital, CRM, or data domains
• Hands-on experience delivering and governing programmes within consultancies or agencies
• Deep understanding of CRM, data, Martech, and digital transformation ecosystems
• Real experience building and running programme governance frameworks that ensure alignment and on-track delivery
• Strong commercial and financial management skills, including budgeting, forecasting, and managing commercial risk
• Comfort operating at the highest level, working directly with C-Suite and senior executives
• Expertise in risk management, dependency mapping, and programme-level planning
• Experience leading distributed teams across multiple time zones and workstreams
• Strong leadership, coaching, and communication skills that bring clarity and confidence to teams
• Solid grounding in Agile and hybrid delivery models, knowing when and how to apply each
• Willingness to travel for key client meetings and steering committees when needed

🏖️ Benefits

• Rocket-Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote-First for Life – Work from wherever you feel your best
• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable

Skills & Technologies

Remote

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Massive Rocket Ltd.

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About Massive Rocket Ltd.

London-headquartered agency that designs, builds and optimises digital commerce experiences on Shopify, Magento and composable stacks. It combines UX/UI design, engineering, data and growth marketing to help fashion, beauty and lifestyle brands launch DTC stores, migrate platforms and scale internationally. Services span replatforming, headless builds, CRO, paid media, email/SMS automation, and ongoing managed growth programmes. Founded in 2016, the company operates across Europe and North America with distributed teams of strategists, designers, developers and growth managers delivering end-to-end e-commerce solutions.

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