Job Overview
Location
United States - Remote
Job Type
Full-time
Category
Sales
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • As a Global Account Manager at BigCommerce Pty. Ltd., you will own and grow strategic relationships with key clients across the Feedonomics, BigCommerce, and Makeswift platforms, driving expansion and renewals in both B2B and B2C segments while serving as the primary point of contact for client success.
- • Day to day, you will develop and execute strategic plans to identify upsell and cross-sell opportunities, create detailed territory and account plans, lead business reviews to showcase ROI and usage insights, manage renewals and proposals, collaborate with internal teams and agency partners, and maintain accurate CRM records to ensure proactive account management and high customer satisfaction.
- • You will join a mission-driven team at Commerce, the parent company of BigCommerce, Feedonomics, and Makeswift, which empowers businesses to innovate and grow through an open, AI-driven commerce ecosystem that connects tools and systems to unlock data potential, deliver personalized experiences, and adapt swiftly to market changes.
- • In this role, you will deepen your expertise in SaaS account management, strengthen your strategic and data-driven decision-making, master cross-functional collaboration across sales, product, and support, and become a trusted advisor who aligns customer goals with company objectives to drive measurable growth and retention.
🎯 Requirements
- • Minimum of 3+ years managing complex B2B and/or B2C SaaS accounts with a proven track record of achieving retention and expansion goals in a subscription-based model
- • Demonstrated ability to identify and capitalize on expansion opportunities within existing accounts while consistently exceeding renewal targets
- • Proven success in managing global accounts and multi-regional teams, effectively navigating cultural differences, time zones, and language barriers
- • Exceptional interpersonal and communication skills to build trust and foster long-term client relationships
- • Strong strategic and data-driven mindset; experienced with CRM and customer success tools like Salesforce or Gainsight
- • Ability to analyze customer usage data, track KPIs, and present data-driven insights to demonstrate ROI and identify growth opportunities
🏖️ Benefits
- • Competitive base salary range of $127,000–$215,000 with eligibility for variable compensation (bonus or commission) and equity
- • Opportunity to work remotely within the United States as part of a flexible, hybrid-friendly work environment
- • Access to comprehensive benefits package aligned with local policies, supporting health, wellness, and financial security
- • Commitment to inclusion and belonging, with an equitable and transparent hiring process and accommodations available upon request
- • Exposure to a bold, innovative team shaping the future of commerce through AI-driven technology and open ecosystem solutions
Skills & Technologies
About BigCommerce Pty. Ltd.
BigCommerce is a leading open SaaS e-commerce platform that empowers businesses of all sizes to create, sell, and market online. It provides a comprehensive suite of tools for building and managing online stores, including website design, product management, order fulfillment, and marketing automation. The platform is known for its scalability, flexibility, and robust features, catering to a wide range of industries and business models. BigCommerce enables merchants to reach customers across various channels, such as social media, marketplaces, and their own branded websites, driving growth and enhancing the customer experience in the competitive e-commerce landscape.
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