Job Overview
Location
US, Remote
Job Type
Full-time
Category
Operations
Date Posted
May 28, 2026
Full Job Description
đź“‹ Description
- • Lead the Global Help Desk team at Horizon3.ai, a fast-growing remote cybersecurity company, to ensure reliable IT support, device lifecycle management, and seamless onboarding/offboarding for a distributed workforce.
- • Manage day-to-day help desk operations including ticket flow, escalations, endpoint and identity support, while improving processes, building metrics, and partnering with Security, Engineering, and People teams to align support with business and security goals.
- • Join a mission-driven team of former U.S. Special Operations cyber operators, startup engineers, and security practitioners committed to solving critical cybersecurity challenges through the NodeZeroTM platform, which delivers autonomous pentests at scale.
- • Develop leadership and technical expertise in IT operations, service management, and cross-functional collaboration while driving continuous improvement in support tooling, workflows, and employee experience across a global, remote-first organization.
🎯 Requirements
- • 6+ years of experience in IT support, help desk, or IT operations
- • 2+ years of experience leading support analysts or serving as a technical lead in a help desk or IT operations function
- • Strong experience in endpoint support, identity and access administration, device lifecycle management, and service desk operations
- • Proficiency with Okta, MDM platforms, ticketing systems, endpoint management tools, collaboration platforms (e.g., Slack, Google Workspace, Zoom), and asset management systems
- • Bachelor’s degree in Information Systems, Computer Science, Business, or related field, or equivalent practical experience
- • Experience supporting a distributed or remote-first workforce and managing escalations to improve service quality
🏖️ Benefits
- • Base salary range of $149,850 - $185,000, with exact salary based on location, qualifications, and experience
- • Eligibility for an equity package in the form of stock options for all full-time roles
- • Comprehensive benefits including health, vision, and dental insurance for employees and their families
- • Flexible vacation policy and generous parental leave
- • Opportunities for career development and growth within a dynamic, innovative cybersecurity team
- • Inclusive culture that values diversity, equity, and inclusion, with a commitment to belonging and respect for all backgrounds
Skills & Technologies
About Horizon3.ai, Inc.
Horizon3.ai provides autonomous security testing and attack surface management software. Its NodeZero platform continuously assesses enterprise networks, clouds, and applications to find exploitable weaknesses, validate fixes, and prioritize risks. The company serves Fortune 500, government, and mid-market organizations seeking proactive defense without manual red teams.
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