Job Overview
Location
Chicago, Illinois, USA
Job Type
Full-time
Category
Product Management
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • ServiceNow is seeking a highly motivated and results-oriented Global Partner Manager (GPM) Leader to join our dynamic Global Partners and Channels (GPC) team. This pivotal role will be responsible for managing and growing one of our largest and most strategic global partnerships with HCL, spanning across the Americas (AMS), Europe, Middle East, and Africa (EMEA), and Asia-Pacific (APAC) regions.
- • This is a high-profile growth opportunity within a rapidly expanding company, offering the chance to significantly impact ServiceNow's journey towards achieving $16 billion in revenue. As a GPM Leader, you will be instrumental in cultivating a vibrant, world-class global partner ecosystem that enables and accelerates our growth trajectory.
- • Your primary focus will be on generating net-new sales revenue and driving global strategy in close collaboration with HCL, one of our Elite Partners. You will lead the charge in fostering a 'sell-to,' 'sell-with,' and 'sell-through' motion, leveraging advanced business development techniques and field-based sales activities.
- • Key responsibilities include meticulous territory planning, account planning, and accurate forecasting. You will engage deeply with HCL's business units and the broader ServiceNow ecosystem to identify and capitalize on revenue opportunities, ensuring effective management and closure of sales opportunities.
- • This role demands close collaboration with a world-class cohort of global and regional partner managers to drive a unified partnership program. Your efforts will be crucial in achieving license adoption, revenue growth, and enhancing our collective ability to deliver an exceptional customer experience.
- • You will work in a '2-in-a-box' model, closely collaborating with the HCL Global Partner Leader based in India. This partnership is essential for aligning strategies, executing joint initiatives, and maximizing the mutual success of both organizations.
- • You will be tasked with adapting the ServiceNow Global Partner Organization's mission and transformational operating model principles to enable and accelerate NOW growth to $16 billion through diverse Routes to Market (RTM).
- • A core part of your role will involve aligning offerings and solutions with regional Go-To-Market (GTM) strategies, ensuring seamless interlock with global GTM plans, including specific solution and industry focuses.
- • You will formulate comprehensive 360-degree business plans by working closely with various HCL Business Units, aligning meticulously with HCL's ServiceNow practice.
- • Educating Field Account Executives (AEs) on the unique differentiators of the HCL partnership will be vital, empowering them to make more informed decisions for our customers.
- • You will be responsible for qualifying, developing, and executing new sales opportunities and identifying ongoing revenue streams.
- • Conducting in-depth research into HCL's needs, business conditions, and global drivers will enable you to tailor the ServiceNow value proposition effectively.
- • You will support prospect qualification, development, and execution of new sales opportunities across various RTMs.
- • A key objective is to accelerate license consumption and demonstrate adaptability in challenging scenarios and problem statements.
- • You will play a significant role in helping build the ServiceNow practice with HCL beyond Cloud and Infrastructure, elevating their delivery capability matrix across Industry Solutions.
- • Leveraging the global RTM segmentation and coverage model, you will ensure alignment and execution of global Partner Program principles and guidelines, working in close collaboration with Global Partner Sellers, Regional GPC Leadership, and the Global Partner Lead for HCL.
- • Developing comprehensive joint GTM business plans with HCL is paramount, encompassing executive alignment, business planning, execution, and metrics-driven governance.
- • You will be accountable for achieving sales quotas for your allocated Global Territory on a quarterly and annual basis, focusing on both sourced and sell-through opportunities.
- • Acting as the primary interface for the global team and stakeholders across different time zones, you will ensure visibility of contract renewals and de-bookings, alongside robust pipeline management and forecasting.
- • Additional responsibilities include leading joint selling efforts and orchestrating effective deal-level strategies and tactics between ServiceNow sales and HCL at both new and existing customers to drive new logos and Net New Annual Contract Value (NNACV).
- • Strategically identifying new industry-specific use cases and solutions with HCL, particularly in the rapidly evolving fields of Artificial Intelligence (AI) and Customer Relationship Management (CRM), will be a key focus.
- • You will develop world-class business plans with associated Quarterly Business Review (QBR) governance and executive sponsorship with HCL, including committed targets and shared metrics.
- • Proactively managing potential conflicts and developing aligned approaches and resolutions at the executive level will be crucial for maintaining a healthy and productive partnership.
- • This role requires a proactive, strategic, and collaborative approach to drive significant growth and success through our partnership with HCL.
🎯 Requirements
- • Established operational relationships within the Global System Integrator (SI) community, with a strong preference for direct experience with HCL.
- • Proven track record of consistent quota attainment and overachievement in previous roles.
- • Strong strategic thinking capabilities, including robust analytical and financial planning skills necessary to meet and exceed sales quotas and business goals.
- • In-depth knowledge of System Integrators, Resellers, and Independent Software Vendors (ISVs) is essential.
- • Demonstrated ability to engage directly in the sales cycle for joint 'must-win' pursuits, as well as facilitate joint engagement when necessary.
- • A strong background in sales or alliance partnerships, ideally gained within the AI SaaS space, with experience managing multi-million-dollar deals.
- • Ability to align, localize, and execute joint GTM strategies and multi-year regional business plans with partners, ensuring the development of compelling joint GTM value propositions aligned with ServiceNow's Platform Story.
- • Demonstrable track record of achieving and exceeding targets while managing a small number of large accounts or alliance partners, preferably with a next-generation AI SaaS company.
- • Experience in defining and executing clear joint go-to-market initiatives with key partner global executive sponsors, including key milestones, progress tracking metrics, and associated rigor to 'inspect what we expect.'
- • Experience managing a team is required.
🏖️ Benefits
- • Competitive salary and performance-based bonus structure.
- • Comprehensive health, dental, and vision insurance plans.
- • Generous paid time off (PTO), including vacation, sick leave, and holidays.
- • Opportunities for professional development and continuous learning, including access to training and certifications.
- • Retirement savings plan with company match (e.g., 401(k)).
- • Employee Stock Purchase Program (ESPP).
- • Wellness programs and resources to support employee health and well-being.
- • Collaborative and inclusive work environment with a focus on innovation and growth.
Skills & Technologies
Senior
Onsite
About ServiceNow, Inc.
ServiceNow is a cloud-based platform company that helps enterprises manage digital workflows for IT, employee, and customer service operations. Its platform enables organizations to automate and streamline tasks, improve efficiency, and enhance user experiences across various departments. Key offerings include IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) solutions. The company also provides capabilities for HR service delivery, customer service management, and security operations. By consolidating workflows onto a single platform, ServiceNow aims to help businesses become more agile, responsive, and innovative in their operations, ultimately driving digital transformation.
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