Job Overview
Location
New York - New York City
Job Type
Full-time
Category
Marketing
Date Posted
June 19, 2026
Full Job Description
đź“‹ Description
- • Lead global programs to deliver integrated commercial solutions that connect sales, marketing, and medical functions for life sciences customers using Veeva’s Commercial Cloud and next-generation CRM.
- • Serve as the primary customer-facing services executive, partnering directly with life sciences clients to understand their business needs and align Veeva’s technology solutions to drive adoption and revenue growth.
- • Own customer success outcomes by coordinating cross-functionally across Veeva teams including Product, Sales, and Services to ensure seamless implementation and optimization of Veeva’s cloud platforms.
- • Develop and execute strategic customer engagement plans that accelerate product adoption, expand usage of Veeva’s Commercial Cloud, and identify new sales opportunities within existing accounts.
- • Act as the central point of contact for customer-facing initiatives, ensuring alignment between customer objectives and Veeva’s product roadmap and service delivery capabilities.
- • Collaborate with global sales teams to identify upsell and cross-sell opportunities based on customer usage patterns, pain points, and business goals.
- • Drive industry-first innovations by translating customer feedback into actionable insights for Product teams to enhance Veeva’s CRM and commercial solutions.
- • Manage end-to-end program execution across multiple geographies, ensuring consistent delivery of high-quality customer experiences and measurable business outcomes.
- • Conduct on-site visits to customer locations, participate in offsite strategic meetings, and work remotely from home offices to maintain close customer relationships.
- • Represent Veeva’s values of Do the Right Thing, Customer Success, Employee Success, and Speed in all customer interactions and internal collaborations.
- • Leverage Veeva’s status as a Public Benefit Corporation to champion solutions that balance customer success, employee well-being, and societal impact in the life sciences industry.
- • Support the transformation of the life sciences commercial ecosystem by enabling companies to bring therapies to patients faster through technology-driven commercial excellence.
- • Maintain deep expertise in the life sciences industry, including regulatory environments, commercial operations, and digital transformation trends impacting sales and marketing teams.
- • Ensure all program deliverables meet Veeva’s standards for quality, compliance, and customer satisfaction across global markets.
- • Track and report on program performance metrics to stakeholders, demonstrating ROI and impact on customer retention and product adoption.
- • Foster strong internal relationships with regional and global teams to align on priorities, share best practices, and scale successful customer programs.
🎯 Requirements
- • Proven experience as a Global Program Manager or similar role in the life sciences or SaaS industry
- • Deep understanding of commercial operations in pharmaceutical, biotech, or medical device companies
- • Demonstrated success in driving customer adoption of enterprise SaaS platforms
- • Strong ability to lead cross-functional teams and influence without direct authority
- • Experience managing customer-facing programs with on-site, remote, and hybrid engagement models
- • Excellent communication and presentation skills for executive-level customer interactions
🏖️ Benefits
- • Work Anywhere flexibility to work from home, office, or customer sites
- • Opportunity to contribute to a Public Benefit Corporation with a mission to improve patient outcomes
- • Competitive compensation and performance-based incentives
- • Comprehensive health, wellness, and retirement benefits
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Veeva Systems Inc.
Veeva Systems provides cloud-based software for the global life-sciences industry. Its unified suite supports clinical, regulatory, quality, medical, and commercial functions, enabling pharmaceutical, biotechnology, and medical-device companies to manage data, documents, and workflows efficiently while meeting stringent compliance standards. Core products include Veeva Vault for content management, Veeva CRM for customer engagement, and Veeva R&D applications that accelerate drug development and regulatory submissions. Founded in 2007 and headquartered in Pleasanton, California, the company operates on a multi-tenant SaaS model, offering continuous updates and dedicated industry-specific data models, analytics, and collaboration tools trusted by more than 1,000 life-sciences organizations worldwide.
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