Group Medicare Consumer Engagement Professional

Humana Inc.

Job Overview

Location

Remote Nationwide

Job Type

Full-time

Full Job Description

📋 Description

• Oversee timely and accurate responses to group and broker inquiries, including member-level escalations, ensuring alignment with operational partners
• Identify and implement member engagement opportunities across business segments to maximize utilization of Humana’s health and wellness resources
• Integrate Stars Activation content into all member communication channels to improve health plan performance metrics
• Develop and distribute health and wellness articles for client social media, newsletters, and other digital platforms
• Communicate clinical, wellness, and plan administration updates to clients through targeted messaging and outreach
• Plan, coordinate, and execute member-facing events including Bringing Humana to You events, managing venue selection, contracting, staffing, supplies, and giveaways
• Conduct pre-enrollment seminar training for staff attending Open Enrollment meetings to ensure consistent messaging and service delivery
• Build and maintain relationships with clients, brokers, unions, and associations at appropriate organizational levels
• Serve as the primary liaison between Humana, clients, brokers, and internal departments to ensure seamless communication and service
• Attend and participate in client, broker, and consultant conference calls and in-person meetings
• Track and report on Performance Guarantee deliverables in collaboration with Account Executives to meet client commitments
• Provide Go365 wellness program reporting for clients requiring compliance and engagement metrics
• Record and produce Brainshark videos for clients to host on their websites as pre-recorded Open Enrollment resources
• Attend retiree association and union meetings to represent Humana and support member education
• Research and develop Group Medicare Proactive Care Strategy communication materials tailored to individual client communication strategies
• Conduct Bringing Humana to You events and collect feedback to inform future engagement improvements
• Collaborate directly with Communications Consultants on PowerPoint presentations and member-facing materials for enrollment and engagement events
• Monitor client custom websites and provide feedback to enhance member experience and information accessibility
• Set strategic meeting agendas with Account Managers and Communications Consultants for member engagement planning
• Secure and contract meeting venues when not provided by the client, including arranging audiovisual equipment such as projectors and screens
• Arrive at all member meetings at least one hour prior to start time to ensure readiness
• Master plan details including copays, coinsurance, and deductibles to accurately answer member questions
• Coordinate with Communication Consultants on enrollment materials distribution (mailing vs. on-site delivery)
• Liaise with local MarketPoint representatives for on-site support during member meetings
• Deliver approved presentations to retiree groups and report attendance and outcomes to Account Executives, clients, and Communications Consultants
• Work from a dedicated, interruption-free home space compliant with HIPAA standards to protect member PHI
• Maintain a valid state driver’s license and personal vehicle liability insurance with minimum limits of 100/300/100
• Travel extensively during Open Enrollment months (August–November) via driving and flying to support client events
• Meet all deadlines with minimal supervision while managing multiple concurrent priorities and diverse group dynamics
• Demonstrate strong presentation, public speaking, and meeting facilitation skills in front of clients and members
• Maintain high professionalism and exceptional customer service in all interactions with internal and external stakeholders

🎯 Requirements

• Valid state driver’s license and personal vehicle liability insurance with minimum limits of 100/300/100
• Health and Life license or must obtain within 30 days of hire
• Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
• Ability to travel extensively, including driving and flying, especially during August–November
• Strong presentation, speaking, and meeting facilitation skills
• Must work from a dedicated home space compliant with HIPAA standards

🏖️ Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off, company holidays, volunteer time off, and paid parental and caregiver leave
• Short-term and long-term disability coverage
• Life insurance
• Bonus incentive plan based on company and/or individual performance
• Bi-weekly internet stipend for associates in California, Illinois, Montana, or South Dakota
• Telephone equipment provided for remote work

Skills & Technologies

Remote

$58k-70k

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Humana Inc.

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About Humana Inc.

Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.

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