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Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
January 1, 2026
Full Job Description
đź“‹ Description
- • Own the full post-sales revenue lifecycle for a portfolio of Growth customers—renewals, upsells, and expansions—while acting as the single-threaded owner of commercial outcomes.
- • Drive net-revenue retention (NRR) above 110 % by turning usage signals, maturity milestones, and evolving business needs into concrete expansion plays that map to Common Room’s AI-powered customer intelligence platform.
- • Run quarterly business reviews (QBRs) and executive check-ins that translate product value into board-level ROI stories, ensuring every renewal conversation is anchored in measurable impact rather than price haggling.
- • Build and maintain living account plans in Salesforce and Common Room itself, layering in intent data, stakeholder maps, and expansion forecasts so the entire GTM team has a real-time view of risk and opportunity.
- • Partner elbow-to-elbow with Customer Success to design adoption blueprints that move customers from onboarding through power-user workflows, surfacing new use cases like signal-based outbound, community-led growth, or automated churn prevention.
- • Collaborate with Solutions Engineers to scope technical expansions—additional data connectors, custom objects, or advanced AI models—then quarterback the commercial proposal, legal redlines, and procurement process to close on time.
- • Feed the product roadmap with customer insights: log feature gaps, up-vote requests, and quantify revenue impact so the Product team can prioritize with confidence.
- • Champion a modern, signal-driven GTM motion inside customer organizations, running enablement sessions that show RevOps, Marketing, and Sales how to turn buying signals into pipeline without adding headcount.
- • Travel up to 20 % for high-stakes onsite workshops, user groups, or regional team offsites, turning whiteboard sessions into expansion SOWs before you board the flight home.
- • Hit the ground running in week one—complete persona training, shadow a renewal call, and walk away with your first expansion pipeline list already loaded in CRM.
🎯 Requirements
- • 1–4 years of quota-carrying experience in Account Management, Customer Success, or Sales within a B2B SaaS environment
- • Demonstrated track record of meeting or exceeding net-revenue retention or expansion targets
- • Comfort discussing technical concepts such as data integrations, APIs, and CRM workflows at a business level
- • Proficiency with Salesforce (or equivalent CRM) and modern GTM tooling like Gong, Outreach, or HubSpot
- • Grit and proactive mindset—ability to manage a large book of accounts without losing attention to detail
🏖️ Benefits
- • Competitive OTE of $140k–$175k plus meaningful equity ownership in a well-funded, high-growth company
- • 100 % employer-paid medical, dental, and vision insurance for employees; 50 % for dependents
- • Unlimited PTO and paid company holidays with a culture that actually encourages you to use them
- • Monthly remote-work stipend, home-office setup allowance, and latest laptop of choice
Skills & Technologies
About Common Room, Inc.
Common Room is a customer-intelligence platform that unifies product usage, community, and CRM data to give go-to-market teams real-time signals on user engagement, intent, and health. It ingests events from data warehouses, support systems, and social channels, then applies identity resolution and scoring to surface high-value accounts and champions. Teams use its workflows to automate outreach, measure pipeline influence, and prevent churn. Founded in 2020 by former Microsoft, Stripe, and Atlassian engineers, the company targets B2B SaaS vendors seeking to turn community activity into revenue through unified community-led growth operations.
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