Growth Account Manager (NL)

Airwallex (UK) Limited

Job Overview

Location

NL - Amsterdam

Job Type

Full-time

Full Job Description

📋 Description

• As an Airwallex Growth Account Manager, your focus is to identify opportunities for product utilisation and provide the day-to-day support that enables our customers to operate and grow.
• These customer relationships will be based on a deep understanding of their business and Airwallex’s product suite to meet the goals of both parties.
• This is a great opportunity to work cross-functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy.
• This role will predominantly focus on upselling, cross-selling & building multi-stakeholder relationships with our clients.
• Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth.
• Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions.
• Educate and drive engagement of our Growth portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co-creating potential triggers and offers with marketing and strategy support.
• Advocate for your customer and represent their voice inside of Airwallex.
• Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross-selling Airwallex products and features.
• Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams.

🎯 Requirements

• 3+ years’ experience in an account management or CSM role, preferably with a fast-growing tech startup or financial services business
• Strong verbal and written communication skills in English
• Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets
• A strong ability to thrive in a fast-paced, dynamic environment is essential, and previous experience with a high-growth or globally distributed startup is highly beneficial
• Bachelor’s degree or equivalent
• Proactive, self starter and independent to manage and prioritise own book of business

🏖️ Benefits

• Competitive salary
• Opportunity to work with a fast-growing company
• Collaborative and dynamic work environment

Skills & Technologies

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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