GTM Systems Admin (Support), Remote (US)

📋 Description

• • As a GTM Systems Admin (Support) at Harvey AI Inc., you will own and evolve the Customer Success and Support infrastructure, ensuring seamless integration between Zendesk, CS platforms, and the broader technology stack to deliver a unified customer experience.
• • Day to day, you will implement and configure Zendesk (ticket routing, views, triggers, automations, macros, SLA policies, agent workspace), support and optimize CS platforms like Catalyst, integrate systems with CRM and product data, build reporting dashboards, troubleshoot issues, manage permissions, document configurations, and partner with Support, CS, and Operations teams to translate business needs into scalable solutions.
• • Harvey AI Inc. is transforming legal and professional services through frontier agentic AI and an enterprise-grade platform, serving 1000+ customers across 60+ countries with strong product-market fit and world-class investor backing. The team operates with intensity, ownership, and a commitment to solving real customer problems with urgency and care.
• • In this role, you will deepen your expertise in Zendesk and CS tooling, gain experience in cross-functional system integration and automation, develop advanced reporting and analytics skills, and contribute to scaling a best-in-class customer operations ecosystem at a high-growth AI company shaping the future of work.