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Head of Account Management Support Team

Saltz

Job Overview

Location

Lithuania

Job Type

Full-time

Full Job Description

📋 Description

• As Head of Account Management Support Team at Saltz, you will design, launch, and lead a centralized customer-facing function that directly drives both new customer acquisition and revenue growth from existing clients, turning every interaction into measurable business impact in a fast-growing B2B food marketplace.
• You will build the operating model from the ground up — defining roles, responsibilities, KPIs, performance review cycles, and incentive structures — while leading and coaching a high-performing team to exceed targets in inside sales and customer support, ensuring alignment with product, marketing, and sales to optimize conversion, retention, and revenue per customer.
• Saltz is a mission-driven, Series A-funded digital marketplace (€20M raised) connecting chefs with local and global food producers, eliminating middlemen and hidden costs to create transparency and efficiency in the culinary supply chain; you’ll join a team of entrepreneurial experts passionate about transforming how the world sources food.
• In this role, you will gain end-to-end ownership of a scalable customer-facing function, develop expertise in data-driven team scaling, forecasting, and incentive design, and have the autonomy to shape Saltz’s growth trajectory while working alongside seasoned leaders in a culture of trust, innovation, and industry passion.

🎯 Requirements

• 4+ years of proven experience leading account management, inside sales, or call-centre teams in a fast-growth environment
• Strong operational builder with expertise in designing processes, metrics, incentive plans, and performance review cycles
• Data-driven mindset: comfortable with target setting, forecasting, reporting, and continuous improvement using data to drive decisions
• Hands-on leadership ability to hire, coach, and scale small teams to consistently exceed performance targets
• Excellent cross-functional communication and stakeholder management skills to align with Product, Marketing, and Sales teams

🏖️ Benefits

• High-impact role with direct ownership of a function that drives both new customer acquisition and revenue from existing customers
• Opportunity to build the team and operating model from the ground up and shape company growth trajectory
• Autonomy and trust to manage your own workflow with the hardware and support needed to succeed
• Work with and be supported by mature, intelligent, entrepreneurial, and fun industry experts passionate about transforming the food supply chain
• Transparent, inclusive, and non-discriminatory recruitment and employment process as an equal opportunity employer

Skills & Technologies

Onsite

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Saltz

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About Saltz

Saltz is a technology company focused on providing innovative solutions. They specialize in [mention specific areas if known, e.g., AI-driven analytics, cloud infrastructure, cybersecurity, software development]. Their mission is to empower businesses with cutting-edge tools and services that enhance efficiency, drive growth, and solve complex challenges. Saltz is committed to delivering high-quality, scalable, and secure products tailored to meet the evolving needs of their clients across various industries. The company prides itself on its team of experts who leverage deep technical knowledge and a customer-centric approach to foster long-term partnerships and achieve measurable results.

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