Head of Account Management Support Team

Saltz

Job Overview

Location

Lithuania

Job Type

Full-time

Full Job Description

📋 Description

• As Head of Account Management Support Team at Saltz, you will design, launch, and lead a centralized customer-facing function that directly drives both new customer acquisition and revenue growth from existing clients, turning every interaction into measurable business impact in a fast-growing B2B food marketplace.
• You will build the operating model from the ground up — defining roles, responsibilities, KPIs, performance review cycles, and incentive structures — while leading and coaching a high-performing team to exceed targets in inside sales and customer support, ensuring alignment with product, marketing, and sales to optimize conversion, retention, and revenue per customer.
• Saltz is a mission-driven, Series A-funded digital marketplace (€20M raised) connecting chefs with local and global food producers, eliminating middlemen and hidden costs to create transparency and efficiency in the culinary supply chain; you’ll join a team of entrepreneurial experts passionate about transforming how the world sources food.
• In this role, you will gain end-to-end ownership of a scalable customer-facing function, develop expertise in data-driven team scaling, forecasting, and incentive design, and have the autonomy to shape Saltz’s growth trajectory while working alongside seasoned leaders in a culture of trust, innovation, and industry passion.

🎯 Requirements

• 4+ years of proven experience leading account management, inside sales, or call-centre teams in a fast-growth environment
• Strong operational builder with expertise in designing processes, metrics, incentive plans, and performance review cycles
• Data-driven mindset: comfortable with target setting, forecasting, reporting, and continuous improvement using data to drive decisions
• Hands-on leadership ability to hire, coach, and scale small teams to consistently exceed performance targets
• Excellent cross-functional communication and stakeholder management skills to align with Product, Marketing, and Sales teams

🏖️ Benefits

• High-impact role with direct ownership of a function that drives both new customer acquisition and revenue from existing customers
• Opportunity to build the team and operating model from the ground up and shape company growth trajectory
• Autonomy and trust to manage your own workflow with the hardware and support needed to succeed
• Work with and be supported by mature, intelligent, entrepreneurial, and fun industry experts passionate about transforming the food supply chain
• Transparent, inclusive, and non-discriminatory recruitment and employment process as an equal opportunity employer

Skills & Technologies

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Saltz

Visit Website

About Saltz

Saltz is a technology company focused on providing innovative solutions. They specialize in [mention specific areas if known, e.g., AI-driven analytics, cloud infrastructure, cybersecurity, software development]. Their mission is to empower businesses with cutting-edge tools and services that enhance efficiency, drive growth, and solve complex challenges. Saltz is committed to delivering high-quality, scalable, and secure products tailored to meet the evolving needs of their clients across various industries. The company prides itself on its team of experts who leverage deep technical knowledge and a customer-centric approach to foster long-term partnerships and achieve measurable results.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.